Counter staff are nice people, but they rather reduce your satisfaction of their service than to risk "angering their boss". It's fine and i can understand. I say they are nice because they help me print my bus tickets foc when i asked them to.
Do bear in mind they have no wall plugs for your phone, so you need to bring your own one and use their wall sockets.
Then, there are the toilet hoggers... And also the toilet has limited hooks...
Also, i feel there is a lack of security. Sure, it is indeed very nice that they let me store my luggage in a room after checking out. However, when i came back hours later, i managed to move past the reception counter and into the room so easily without any form of identification. Yes, this means if i want to steal your luggage, i can do it easily...