4/10 Poor
Claudia
23 July 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
The location of the Pousada is very good. You can walk from the Pousada to the main points of Gramado . The staff are polite. Breakfast is ok, but the area is very small with only 4 tables. The bedroom I was in was under the first floor which I didn't know about and did not like it. The last day of our stay there was no water and we were not able to take a shower or brush our teeth. The receptionist told us it was a problem in the city, but I spoke to other people that were in another hotel nearby and they told me they had no problems with water. No one in the pousada told us anything about this problem until we asked why there was no water in the bedroom. Very disappointing. I would not recommend this place to anyone. You can get a better hotel or another pousada in the same area for the same price or cheaper.
Claudia
Stayed 6 nights in Jul 2023