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Novotel Surfers Paradise

4.5 star property
Relax by an outdoor pool surrounded by sun loungers or indulge in retail therapy at the shopping mall on site. A sumptuous breakfast awaits you.

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

Exterior
Exterior
Beach/ocean view
Exterior
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Housekeeping
  • Breakfast available
  • Bar
  • Pool
  • Parking available
The current price is AED 419
AED 461 total
includes taxes & fees
24 Feb - 25 Feb

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 1 King Bed, Jetted Tub, View

Superior Room, 1 King Bed, Jetted Tub | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Jetted Tub, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, 2 Double Beds, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, View

Deluxe Double Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

Eco-friendly toiletries, hair dryer, towels

Executive Room, 1 King Bed, Jetted Tub, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

voco Gold Coast by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 1,001 reviews
The price is AED 372
AED 409 total
includes taxes & fees
17 Mar - 18 Mar
voco Gold Coast by IHG

About the neighborhood

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

What's nearby

  • Cavill Avenue - 2 min walk
  • Slingshot - 2 min walk
  • Chevron Renaissance - 3 min walk
  • Surfers Paradise Beach - 4 min walk
  • SkyPoint Observation Deck - 5 min walk

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪Love Italy - ‬3 min walk
  • ‪Surfers Paradise Surf Life Saving Club - ‬1 min walk
  • ‪Milky Lane - ‬2 min walk
  • ‪Baskin-Robbins - ‬2 min walk

About this property

Novotel Surfers Paradise

Luxury hotel near Cavill Avenue
A short walk from Surfers Paradise Beach, Novotel Surfers Paradise provides a poolside bar, a terrace, and a shopping mall on site. For some rest and relaxation, visit the hot tub. The on-site restaurant, BLVD Cafe & Bar, offers breakfast, brunch, lunch, dinner, and kids' meals. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court, and self parking (surcharge)
  • Express check-out, tour/ticket assistance, and a banquet hall
  • A front-desk safe, wedding services, and smoke-free premises
  • Guest reviews give top marks for the breakfast, beach locale, and helpful staff
Room features
All 408 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 49-inch flat-screen TVs with cable channels
  • Balconies, mini fridges, and free infant beds

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (AUD 25 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 30-42 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Fitness center
  • Heated pool
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall
  • Hot tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (6749 square feet)
  • Meeting rooms - 6

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Elevator door width (inches): 79
  • Handrails in stairways
  • Stairway handrail height (inches): 472
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Does Novotel Surfers Paradise have a pool?

Yes, this property has an outdoor pool. Pool types include heated pools. The property will be renovating the pool from April 15 2024 to September 30 2025 (completion date subject to change).

Is Novotel Surfers Paradise pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Surfers Paradise?

Self parking is available for AUD 25 per day. Limited spots are available.

What time is check-in at Novotel Surfers Paradise?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Surfers Paradise?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Surfers Paradise located?

Located in Surfers Paradise, this luxury hotel is steps from Slingshot and Cavill Avenue. The Star Gold Coast and Surfers Paradise Beach are also within 3 mi (5 km). Cypress Avenue Station is 9 minutes by foot and Florida Gardens station is 21 minutes.

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Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 510 out of 1212 reviews
Rating 8 - Good. 352 out of 1212 reviews
Rating 6 - Okay. 191 out of 1212 reviews
Rating 4 - Poor. 84 out of 1212 reviews
Rating 2 - Terrible. 75 out of 1212 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy check in and out. Perfect stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lalita

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Lich

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Love the breakfast buffet.
Stayed 1 night in Jan 2025

10/10 Excellent

Ainur

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Renee Marie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is in prime location with shops restaurants and the beach within close walking distance
Stayed 6 nights in Jan 2025

8/10 Good

Tanya

Liked: Cleanliness, staff & service
The best location Very convenient with kids and getting around
Stayed 3 nights in Jan 2025

10/10 Excellent

Samantha Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we’ve stayed here and we love it. It’s affordable and central. The rooms are clean and the staff is very friendly and helpful. The breakfast is also such a great add on especially when travelling with younger kids. Lots of choices and very fresh foods.
Stayed 7 nights in Feb 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
It is very central location
Stayed 2 nights in Dec 2024

10/10 Excellent

Mamta rani

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025

10/10 Excellent

Vesna

Great service
Stayed 9 nights in Jan 2025

8/10 Good

Munkhzul

Liked: Cleanliness, staff & service
Good location, fast elevator, good AC
Stayed 1 night in Jan 2025

10/10 Excellent

Sana Jamel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good beautiful service
Stayed 5 nights in Dec 2024

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night but it was really lovely hopefully we can return one day
Stayed 1 night in Oct 2024

10/10 Excellent

Durga

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Nov 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great size rooms. Every day cleaning the room. Perfect location. Great staff. Best price.
Stayed 7 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and everything at the novotel was great from the room to the staff,and location, Only thing that wasnt great was the shower its a tight fit plus shower head and water flow was not great, Will definitely stay there again though
Stayed 4 nights in Jan 2025

10/10 Excellent

Priona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for daily beach visits and shopping. We enjoyed the pool and found the room clean and of a good size. Will definitely stay here again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Mayez

Very good
Stayed 2 nights in Jan 2025

10/10 Excellent

rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel but great location and views!
Stayed 1 night in Oct 2024

4/10 Poor

randa

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
good 3 star enough for novotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service
Excellent buffet breakfast, helpful staff
Stayed 5 nights in Sep 2024

10/10 Excellent

Torie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. Staff are so friendly and accommodating. Parking was good. Very clean and tidy property.
Stayed 1 night in Nov 2024

8/10 Good

Alexandra Laura

Liked: Cleanliness, staff & service, amenities
Great Value for $
Stayed 4 nights in Nov 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities
Well located but noisy, which is understandable at New Year. Place is tired and in need of a refresh
Stayed 4 nights in Dec 2024