Emerald Hotel

4.5 star property
Luxury hotel with free parking connected to the convention center in Gisborne

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emerald Hotel

View from property
Exterior
Premium bedding, pillowtop beds, desk, blackout drapes
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Business services
    Business services
The price is AED 299
AED 343 total
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Standard Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

Executive Suite, River View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Executive Suite, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 5
  • 2 Twin Beds

Similar properties

About the neighborhood

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Gisborne Wine Centre - 7 min walk - 0.6 km
  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Gisborne Harbour - 11 min walk - 0.9 km
  • Eastwoodhill Arboretum - 17 min walk - 1.4 km
  • Gisborne Hospital - 6 min drive - 4.5 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

Luxury eco-certified hotel connected to the convention center
Emerald Hotel provides amenities like a terrace and a business center. Guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • An electric car charging station, meeting rooms, and a front-desk safe
  • Luggage storage, smoke-free premises, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Emerald Hotel feature thoughtful touches such as premium bedding and pillow menus, in addition to amenities like free WiFi and air conditioning.
More amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with separate tubs/showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cribs/infant beds
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

Is Emerald Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emerald Hotel?

Self parking is free at this property.

What time is check-in at Emerald Hotel?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Emerald Hotel?

Check-out is at 10 AM.

Where is Emerald Hotel located?

Located in the heart of Gisborne, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes.

Emerald Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 264 out of 654 reviews" "
Rating 8 - Good. 239 out of 654 reviews" "
Rating 6 - Okay. 97 out of 654 reviews" "
Rating 4 - Poor. 37 out of 654 reviews" "
Rating 2 - Terrible. 17 out of 654 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lucien

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff are lovely, Unfortunately the rest of the hotel is very very run down and dirty. The photos are nothing like the reality. My room reeked of disinfectant the whole time I was there. The heat pump had to be turned off because it was making a terrible scraping noise. The bathroom vent thats always on and cant be turned off was also making a loud noise I could hear through the wall. The "king" bed was two singles pushed together with different heights. The wall next to the bed was filthy and had feet marks on it and other damage with half hearted patch repairs. The carpet was gross and is very old and worn out with Marks everywhere. When I walked past the pool area there was bird poo everywhere and Pigeons bathing in the pool. Everything needs a lick of paint and new carpet its severely run down. In the foyer down stairs there were buckets catching ceiling leaks. Worst experience Ive ever had and Il never return. Gross, Do better for what you are charging a night. Girls on the counter were lovely cant fault them.
Stayed 1 night in Nov 2024

4/10 Poor

Dora

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Natano

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is dated and urgent need of an upgrade. The room we stayed in was big and served its purpose for the 1 night we stayed in Gisborne. The front desk staff and cleaning crew were the stars of the hotel. Friendly and welcoming.
Stayed 1 night in Nov 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, but a bit tired and could do with a face lift. The guest parking could be a bit better signed.
Stayed 3 nights in Oct 2024

4/10 Poor

Sage

Traveled with family
Disliked: Amenities, property conditions & facilities
Our room had a broken bath, lights keep flashing on and off, the phone to call reception was broken, switches were broken, both bedding covers were stained with oil or noticeable staining. There was no blanket throws for warmth as it was pretty cold in the room. The air con was extremely noisey.
Stayed 1 night in Oct 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service
Last visited this hotel 17 years ago. Stayed now for a couple of nights on a conference. Still well run with friendly staff. The decor is showing signs of wear and tear and a general redecoration is needed, together with fixing some chips and dents to the walls. The room was big with a lounge area and an accessible bathroom [not needed for me but good to see for those who need it]. Would is use this hotel again - possibly but I might look for something better
Stayed 2 nights in Oct 2024

6/10 Okay

graham

Liked: Staff & service, property conditions & facilities
Noisy
Stayed 2 nights in Oct 2024

10/10 Excellent

Mohammed, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Sep 2024

2/10 Terrible

Nick

Business traveler
Disliked: Cleanliness, property conditions & facilities
This would be the worst hotel I’ve stayed in for years. Could not pay me to stay here again.
Stayed 1 night in Oct 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great
Stayed 2 nights in Sep 2024

6/10 Okay

Dale

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Skylah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

kirsty

Traveled with partner
Liked: Cleanliness, property conditions & facilities
central location, alot of closed up buildings around the area. across the road to police station. good off street parking. clean & tidy, great black out curtains. never someone on reception always have to make a phone call to get someone to come to reception.
Stayed 2 nights in Aug 2024

8/10 Good

Noeline

Traveled with family
Liked: Staff & service
It was fine
Stayed 1 night in Aug 2024

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Joanne

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
I use to stay at this property many years ago, was always a stand out in every way. Sadly the property needs a lot of love. Buckets everywhere to catch rain on the ground floor. The rooms cleanliness is not good. Never seen a bathroom floor so dirty. Finger prints on tv. Washed cutlery before using. Hallway tables covered in dust. I would love to see this hotel come back to its own. 😔
Stayed 1 night in Aug 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Hotel is big ! And pigeons love the outdoor area near the pool . Rooms were nice
Stayed 1 night in Aug 2024

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my short stay at Emerald Hotel. Staff were very helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the veiw Room was cosy spacious and warm Bed was comfortable Price was worth it Overall it was good Would highly recommend and would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay
Stayed 2 nights in Jul 2024

4/10 Poor

Vandna

Stayed 1 night in Jul 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, bonus lounge/dining room! pool is not heated so didn’t use
Stayed 3 nights in Jul 2024

8/10 Good

Ngarangi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Since the Emerald has had a new Manager they have been trying to do some fundamental maintenance and cleaning it is definitely improving and still needs more work but can't fault them for continuing to get the place in order as it is a big task. Well done Management
Stayed 1 night in Jun 2024

10/10 Excellent

Kihirini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had good room with great view.
Stayed 2 nights in Jun 2024