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"Hotel staff were pretty friendly overall. I took away one star because one of the staff lost their patience with me. I understand people have their bad days though. If you're in the hotel or service industry, keep your mood swings in check and do your best to be patient with your guests. Otherwise, everything was very good at this hotel. I do recommend it, especially since it is really the only hotel option closest to the Shrine of Our Lady of Good Counsel."

"All good"

"Beautiful Villa that transports you back in time. Friendly staff with a free shuttle bus to the main town of Frascati. Fantastic breakfast. Definitely an experience not to be missed. It’s a 10/10. "

"I liked the self check in and check out at late/early hours and the baloney area at the room."

"Very good service"

"I have seen many bad reviews about this hotel but I can now actually recommend it if you are looking for something outside the city centre, peaceful, convenient. The service is great: quick support (email or in person), kind and helpful. Rooms have all the essentials, also for families. Beds are quite comfy. If you need a crib just request it and it will be there, a good size cot. Good quality shampoo and shower gel. We used the hotel carpark rather than the free one and it's so much easier as it's underground. "

"Great location near the train good customer service nice amenities"

"safe with a gate to drive in and close to a beautiful dormant volcano to visit."

"It is in a convenient location, but there were some areas that didn’t meet expectations during our stay. It’s a place with potential, though certain aspects could benefit from improvement."