2/10 Terrible
Matthew
Traveled with partner
16 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nothing like the pictures in the advertising. The entire hotel is under construction. The locks to enter the building were non-operational, anyone from the street could have walked right in. The pool and hot tub were empty. We booked a hotel with an indoor pool and could not use it. Upon entering the room, the door was extremely hard to open and close because of a broken door frame, as if the door had been kicked in. We were able to use force to shut the door. I immediately noticed the bed. The sheets that were being used as blankets were queen sized. The bed in fact was a king size. The box spring were not covered. The bed was comfortable, however we had to blast the heat because we had no actual blankets, just sheets. The bathroom was an absolute disgusting mess. A gross plastic liner was stuck to the tub floor, I peeled it back partially and about gagged. The overflow was caulked very poorly. The sprinkler system was hanging from the ceiling. We could not shower at all. The tub floor was absolutely disgusting. I have pictures of everything! These people should be ashamed of themselves for charging full rate for this place. The lobby smelled of cigarettes.It was a sham. Extremely disappointed, will absolutely never stay here again. People should be warned of amnesties that are not available. They should be warned the property is under construction. They should be warned of security risks. All before booking a non-refundable room. I have pictures!
Matthew
Stayed 1 night in Dec 2024