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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront Gatlinburg hotel in Downtown Gatlinburg with free breakfast

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Exterior
Lobby
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi
The price is AED 195
AED 220 total
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

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The price is AED 185
AED 246 total
includes taxes & fees
13 Jan - 14 January 2025
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About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 11 min walk - 1.0 km
  • SkyPark - 11 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.6 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 4.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides free continental breakfast and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • A TV in the lobby, an elevator, and a 24-hour front desk
  • Coffee/tea in the lobby and a vending machine
  • Guest reviews say great things the breakfast, helpful staff, and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean, spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges, and microwaves

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Family friendly

  • Microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 44-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 510 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Clea and good service close to main area great place.
Stayed 4 nights in Dec 2024

2/10 Terrible

Sadik

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Breakfast ever. There was nothing on day 1 saying the truck has not arrived. I heard the staff cursing the customers for spiling a little bit of food while serving. Overall, worse experience and dirty smell.
Stayed 2 nights in Dec 2024

10/10 Excellent

Monserrat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean
Stayed 2 nights in Dec 2024

10/10 Excellent

Srikanth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
excellent stay with a view beautiful lake view and plenty parking space
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Amenities, property conditions & facilities
Price
Stayed 2 nights in Dec 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Amenities
I book the suite it’s big room clean but my room next to the elevator it’s makes a lot of noise ..
Stayed 2 nights in Dec 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Dec 2024

6/10 Okay

Jess

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was definitely not as nice as the pictures made it seem. It’s still pretty dated. The room smelled like carpet cleaner really strong when we first arrived. We had to open the front and back door to air it out. The AC gave off a funky smell but it was tolerable and went away. When it got cold we turned on the heat and that stunk up the room really bad so we turned it off. Sink would back up with water. The curtains were dirty but who really cares about that? What I did care about was the pillows being stained with drool or sweat. Not sure what it was but some of the pillows were dirty and stained yellow. There was a blood stain on the blanket. Over all it looked like they would only come in and wash the top cover, replace the towels, and do surface level cleaning. If you stay here check all your pillows and sheets and ask for them to be replaced if need be. For the price it was nice but cleanliness is never something that should be sacrificed in the price.
Stayed 4 nights in Dec 2024

6/10 Okay

Kaylee

Traveled with family and small children
Hotel room needed a more deeper clean. Mirror was still dirty from last visitors and counter. It was our second visit to the hotel. For the price it’s decent . Good area lots to see and do!
Stayed 1 night in Dec 2024

10/10 Excellent

Lucas

Stayed 2 nights in Oct 2024

10/10 Excellent

terry

Traveled with family
Easily accessible and fair rates! Room was spacious and comfortable!
Stayed 2 nights in Dec 2024

8/10 Good

Shuchen

Very good
Stayed 1 night in Dec 2024

10/10 Excellent

Katie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience, the front person was amazing and so nice!
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. It’s just off the main drag so it wasn’t loud. The river view was fantastic!
Stayed 1 night in Dec 2024

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Janet, Baton Rouge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient for staying in the Gatlinburg area. Walking distance is within the area shops and restaurants.
Stayed 3 nights in Nov 2024

6/10 Okay

Megan

Traveled with family and small children
Liked: Staff & service, amenities
The beds were comfy and the rooms were relatively clean. There were areas I could tell haven’t been cleaned in a long time. (Vents, base of floor, etc..) but the rest of the room was good. The windows leaked, probably need to be resealed. No weird smells or anything. Beds were clean. Staff was friendly enough. The elevator ran all night & was very loud. So if noise bothers you, you may want to request a room away from the elevator.
Stayed 3 nights in Nov 2024

8/10 Good

Annymae

Traveled with partner
Liked: Cleanliness, amenities
It was clean, no bugs, not the most updates or fancy, but nice place to sleep
Stayed 3 nights in Nov 2024

10/10 Excellent

DAYANA, Smyrna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful the only thing I don’t like is that they don’t let me keep my car there for the rest of the day after my check out! I have to pay another $20 for a couple of hours.
Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Nov 2024

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great balconies overlooking river. Very clean. Comfortable bed, pillows and bedding. I will be back!
Stayed 1 night in Nov 2024

6/10 Okay

Shelly

Liked: Cleanliness, staff & service
River view was best
Stayed 1 night in Nov 2024

10/10 Excellent

Seung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024