On November 23, 2023, at 2 am, we checked into a hotel that we had booked through Expedia on
November 14, without seeing it beforehand. The hotel sent an automated text with a digital check-in
code. Despite no desk personnel being available, we used the provided digital check-in code to enter the
room. To our dismay, the room was in an unsatisfactory condition—unclean, unmade bed, bugs, dirty
carpets, wall damage, 2 twin beds pushed together with egg crate as a mattress and regular box springs,
etc.
Promptly, we left the premises and attempted to contact the hotel via the provided phone numbers, but
our calls went unanswered. With no front desk personnel in sight, we decided to check into another hotel. DO NOT STAY HERE!