My husband I have used vrbo in the past and have been very pleased. This time was very unsatisfactory. I never received any communication from the Vacasa company other than my original confirmation email. In the past, I have received multiple emails that provided ample information on the property, along with check in/out procedures. When I arrived at my property, I had no clue how to secure my “condo.” After trying the original 1-800 number, which was closed, I searched in the building, until I found what might be the number. Thankfully they answered and they were able to give me my room number and security passcode. This so-called condo is advertised as having room for 6 guests. We were furious when we discovered that the square footage would allow 6 guests, but there was only accommodations for 4 guests. 2 of my children ended up sleeping on the floor for 3 nights. Even if I would have known to bring an extra air mattress, there is not enough room for one. The extra pillows in the bedroom (under the sham pillows), had no pillowcases on them. The beds were both very lumpy and uncomfortable. The pillows were flat and well-worn. I expect more from a bed and pillows with the amount paid to book each night. The wi-fi and satellite only worked part time. The sink in the kitchen does not run hot water. This may also be true for the dishwasher, which means dishes are not being sanitized appropriately. There was garbage under the pullout bed. I will book through vrbo again, but certainly not with Vacasa. They are a joke, and vrbo should not be representing them.