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"Staff was very helpful even though Japanese is not my first language. There were many English resources, and its very close to the main bus station"

"Hotel workers, everybody was very nice and kind."

"good"

"Great hotel, superb service, fabulous lakeview! Only negative is the hard pillows. Dinner and breakfast had many choices, very good quality food. Would stay here again."

"Everything is amazing except the food area. There is no ventilation its soooooo smelly z"

"Friendly staff and great location, with many complimentary offers !"

"It is located near the Ainu village. There is only one main street selling souvenirs and a watson store. There is a path around lake Akan that you can stroll on. That is about 20 minutes walk from the hotel. The onsen on the eight floor was beautiful overlooking the lake akan, but i did not get to use it. They have funky system, odd days women use eight floor. The men use the basement onsen. On even day it’s reversed. The onsen on the basement is still good. The dinner and breakfast buffet are excellent."

"Great service, great food, and great Onsen! They even arranged breakfast alternative for giving us access to other Tsuruga hotel to get western style breakfast"

"Very Good view of Lake Toya!"