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Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property
Luxury hotel with a marina and a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Children's play area - outdoor
Family Room | Minibar, in-room safe, iron/ironing board, free cribs/infant beds
Breakfast and dinner served
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Pet friendly
    Pet friendly
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
The price is AED 510
AED 546 total
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 63 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Junior Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 62 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/tub combination
  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double or Twin Room, Sea View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/tub combination
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Pool View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double or Twin Room, Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/tub combination
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Superior Double or Twin Room, Sea View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/tub combination
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (Superior)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Junior Suite (Superior)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Double or Twin Room, City View

View from room

Classic Double or Twin Room, City View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior
Pestana Casino Park Ocean and SPA Hotel
Pool
Spa
Kids pool
Free WiFi
8.6 out of 10, Excellent, (1001)
The price is AED 471
AED 506 total
includes taxes & fees
24 Nov - 25 Nov
Pestana Casino Park Ocean and SPA Hotel

About the neighborhood

Map
Largo Antonio Nobre, Funchal, 9004-531

What's nearby

  • CR7 Museum - 11 min walk - 0.9 km
  • Funchal Marina - 15 min walk - 1.3 km
  • Lido Bathing Complex - 18 min walk - 1.6 km
  • Funchal Farmers Market - 3 min drive - 2.1 km
  • Town Square - 3 min drive - 2.6 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 22 min drive

Restaurants

  • ‪Galaxia Sky Bar - ‬3 min walk
  • ‪Pastelaria Petit Fours - ‬6 min walk
  • ‪Pub Number Two - ‬1 min walk
  • ‪Beef & Wines - ‬3 min walk
  • ‪Casa Italia Pizzas & Pastas - ‬4 min walk

About this property

Pestana Carlton Madeira Ocean Resort Hotel

Luxury eco-certified hotel near CR7 Museum
Consider a stay at Pestana Carlton Madeira Ocean Resort Hotel and take advantage of a marina, a poolside bar, and a terrace. Active travelers can enjoy scuba diving at this hotel. Treat yourself to a massage at Venus Health SPA, the onsite spa. The on-site restaurant, Arcos, offers breakfast and dinner. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Free newspapers, concierge services, and multilingual staff
  • Smoke-free premises, a banquet hall, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and location
Room features
All 286 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • 32-inch LCD TVs with cable channels
  • Balconies, recycling, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per day)
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Arcos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina onsite
  • Terrace

Spa

  • Massages

Accessibility

  • Elevator

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Iron/ironing board (on request)
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 3978

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Frequently asked questions

Does Pestana Carlton Madeira Ocean Resort Hotel have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Pestana Carlton Madeira Ocean Resort Hotel pet-friendly?

Yes, Pestana Carlton Madeira Ocean Resort Hotel allows dogs (limit 1 total) with a maximum weight of up to 11 lbs per pet. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Pestana Carlton Madeira Ocean Resort Hotel?

Self parking is available for EUR 15 per day.

What time is check-in at Pestana Carlton Madeira Ocean Resort Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Pestana Carlton Madeira Ocean Resort Hotel?

Check-out is at noon.

Does Pestana Carlton Madeira Ocean Resort Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pestana Carlton Madeira Ocean Resort Hotel located?

This family-friendly Funchal hotel is located by the ocean, within a 15-minute walk of Madeira Casino and CR7 Museum. Santa Catarina Park and Barreiros Stadium are also within 10 minutes.

Pestana Carlton Madeira Ocean Resort Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 3 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Great location on the ocean with lovely views especially at sunrise. Excellent breakfast buffet that is included. The staff were affable and helpful. Decor is a little dated but still feels like a modern hotel.
Stayed 3 nights in Oct 2024

8/10 Good

Bridget

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bedroom badly in need of re-furbishment. Hole in Carpet, furniture marked, bedroom door badlymarked/broken at bottom,
Stayed 14 nights in Oct 2024

10/10 Excellent

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this hotel. Beautiful setting and amazing hotel - felt really luxury and a fantastic customer experience. The restaurants are also good and we did a sunset dining experience one evening we were there

10/10 Excellent

Alicia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fridge smelt like rotten fish and was not fixed by hotel staff. Otherwise the room, breakfast, view, pools, and everything else was outstanding.
Stayed 4 nights in Sep 2024

6/10 Okay

Joanne

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Beautiful room grounds and location. Staff amazing. But we had ants in our room air conditioning not strong enough to cool room had to leave on all day and blinds closed to cool. Safe instruction not correct, but replaced safe to one with proper instructions. Has salon on site which i used and was good for wash and blow dry. Room was spacious and large bathroom.
Stayed 4 nights in Oct 2024

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, very helpful staff. Clean room, good breakfast. Highly recommend.
Stayed 2 nights in Sep 2024

6/10 Okay

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

8/10 Good

Lucy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a great location and was walkable to many restaurants, Bars and shopping. The only problem we had was with the AC, not working. Breakfast that was included was good.
Stayed 6 nights in Aug 2024

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, amazing view of the Ocean from our room. Extremely friendly and helpful staff at all times. Varied choice from breakfast buffet. Beautiful, peaceful, very clean and surrounded by luscious vegetation pool. Easy access to the sea if inclined to swim in the Ocean. We will be coming back
Stayed 7 nights in Aug 2024

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing but the room we stayed in needs a little renovating, but the hotel and the pools and the surroundings were amazing. Staff is well trained and very friendly!
Stayed 5 nights in Aug 2024

8/10 Good

Rose Mary

Liked: Cleanliness, staff & service
The property is in need of repairs.Not at a five star standard.
Stayed 13 nights in Jul 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location with good pools and sea access. Would love to see a pool bar inside the pool
Stayed 7 nights in Jul 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Prime location with beautiful sea views, lots of dinnng options around, short walk into town, bus stop just in front
Stayed 6 nights in Jul 2024

10/10 Excellent

Antonio, fremont

Stayed 5 nights in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
the wood floor is loose. They are short staffed and service at the restaurant is extremely slow.
Stayed 3 nights in Jul 2024

10/10 Excellent

VANDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at the Pestana Carlton for many, many years ( since 1990's) and am ALWAYS looking forward to going back! The hotel location is superb, the access to the sea wonderful, the various swimming pools and hotel facilities pretty good and most of all, every single member of staff treats us like family! All staff is very professional, hard working and they all make you feel welcome. Just returned from a 5 week holiday at the Carlton and cannot wait to book again!
Stayed 28 nights in Jun 2024

6/10 Okay

Adrian

Traveled with family
Disliked: Property conditions & facilities
We have been staying in the Pestana Carlton since 1994. It has a great location with selection of nice restaurants in walking distance. It is also close to Funchal city center. However, standards are declining with no lift from upper to lower pool levels and poor service in upper pool cafe. The ladies in the Atlántico Bar were amazing - friendly and efficient.
Stayed 14 nights in Jul 2024

10/10 Excellent

Ivone

Liked: Amenities
All the stuff was very helpful and very friendly I truly recommend it is very clean and neat
Stayed 4 nights in Jul 2024

10/10 Excellent

Althea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pestana was only 20 mins from the airport, very convenient. The hotel and it's staff were absolutely fantastic. From the moment we arrived we were greeted with smiles. The reception staff were friendly and very efficient. The restaurant staff were so obliging and helpful. Thoroughly enjoyed the week we stayed, great choice for our wedding anniversary. Highly recommended.
Stayed 7 nights in Jul 2024

6/10 Okay

Jamie

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Shabby bit chic leaning to shabby
For the amount of money I'm paying it's not cheap expect more to be fair Have been coming for years and it's in a slow decline Rooms are so dated ,carpet rank stupid shower on the taps still no slip mats unless requested I'm an old fella. In my opinion just cutting things to save money like the chocolate bar that's get smaller but the price continues to rise Need to up the game to match the new hotels
Stayed 9 nights in Jul 2024

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness
Everything was nice but felt that the housekeeping should do a better job of replenshing, toiletries, teas, face cloths, towels.. rooms were cleaned but never replenished. Also never were beach towels exchanged for new ones. Breakfast was good but felt some of food items could had been changed up a bit
Stayed 7 nights in Jul 2024

10/10 Excellent

Jacquelynn, Panorama City

Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Stayed 2 nights in Jun 2024

4/10 Poor

Jane Elizabeth

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Filomena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, room view & property surroundings, it happened to be my birthday the day we checked in, a bottle if champagne was delived to my room with apples, very nice touch, classy resort...
Stayed 4 nights in Jun 2024