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"Really nice place "

"Traveling solo in motorcycle, first time here and in guatemala Lovely place right in front of the lake Lovely staff very helpful. Room nice "

"Amazing hotel merged with wetlands and beautiful Rio Dulce environments. Great food ans vwry nice staff."

"Had great food when I arrived . Room was very nice and clean loved the thatched roof . Nice view of the water . Great place to stay "

"Abundance of tropical plants, saw parakeets flying around (instead of being in gage), heard monkeys, etc. Their website should say clearly, you can Not reach this property by land, Instead by boat only. "

"Rooms could be nicer"

"It was a VERY VERY VERY complicated check in. At the hotel they didn’t know about the reservation and they weren’t expecting us. When I show the person in charge my online reservation and receipt they got mad and tell me they don’t work with Expedia any more because it was hard to get their payment back. They tell me we have to leave or pay cash in that very moment. It was a GREAT disappointment and they insisted we have to leave and that the hotel didn’t work associated with Expedia any more. At the end I was able to talk with the owner and they let us stay. For my husband and I traveling with out 3 grand children was a TERRIBLE situation. I hope you are able to talk with Casa Azul and fix your problems so it won’t happen to anyone again."