The property was clean and in a good location. However, the check in process was bad. I did not receive any check in information. I contacted the owner's information on the listing. That person then had a different person contact me and I had to wait for that person to meet me with the key. They insisted that I not wait in the lobby so that the apartment staff wouldn't ask me questions and asked if any staff had seen me with luggage. When she met me with the key, she overly suggested that I use the stair entrance and not the front doors. It seemed as though the apartment being rented out was against the building policies and that the owner was trying to get around their rules. My daughter and I were afraid to use any of the ameneities, pool, lounge, etc. because of all the red flags at check in. My daughter and I also spent 4 nights sleeping on the couch and floor because the beds were unbelievably uncomfortable. Definitely not how we wanted to spend our vacation.