For starters we drove 1000 miles to get to our destination and as soon as we get to our room, the tv doesn’t work so we call the front desk. Their solution, because it was 6:30-7:00 pm, was to wait until the next day to get a technician. No offer to move us into a different room until I spoke up and questioned this. We get to the new room and our bed had a huge yellow stain on the foot of the bed, big bugs on the floor, only 1of the 2 light fixtures in the bathroom were working simply due to a burnt lightbulb, mold on the underneath side, of the plating in the bathtub , just under the handle that turns the water on, went to the pool area and the only two lounge chairs they offered were broken and old, the landscaping around the pool was a joke. They had a landscaper doing some trimming around said pool area and the shrubs were so overgrown on the inside of the pool area because they only worried about how it all looked from the outside, not what the paying guests actually get, it was obvious there was no cleaning up of sticks and debris along the fence line, inside the pool area as it had been building up for quite some time. The air conditioner sucked because you literally had to crank it down to 60 degrees to even remotely be comfortable. Probably one of the worst hotel stays I’ve had in many, many years sadly. Should have just spent a little extra money for the better rooms. Guess we’ll know better next time and to warn our friends and family so they don’t mess up too!!