I would like to start off on a positive note. We had a good welcome from Charles Canning, and the gifts were a nice touch, thank you.
The setting and venue is amazing, beautiful and serene, plenty to do, and on the whole our apartment was clean and tidy, if a little tired looking.
However please note the following:
When I called and emailed as instructed to give our estimated time of arrival, I left several messages for Charles and had no response to some queries prior to arriving. When we arrived, he did inform me he had received the message but forgot to respond - not good enough.
MATTRESSES - in the twin and master bedroom especially, the mattresses were awful, they were not just a little uncomfortable, but very. Three out of four of us slept very badly for the 6 nights were were there. This is simply not good enough, especially when a previous review had been left for us to see saying exactly the same.
Painting of the walls in the hall outside our front door. Unfortunately the smell was re pungent and smelled of faeces, I have never in my life smelled paint odours like this. As it also came through to the apartment, it made it unpleasant for a couple of days.
The gym was well equipped but again attention to detail is required. On a health and safety note, you should have displayed on the walls or in a book, the instructions on how to use equipment, for all equipment, including the weights.
The water cooler in the gym, the taps to it were filthy, I had to clean this myself thoroughly prior to use. The batteries to the TV were missing. Again attention to detail.