4/10 Poor
Kaley
Traveled with partner
31 December 2024
Disliked: Cleanliness, staff & service, amenities
We had checked into a 1 King Bed, which was in building 6. It was OK. It appeared they had started to renovate the room but then stopped. We had requested to be somewhat near another couple who we travelled with to the property and they would not accommodate this (even though the room right next to us was getting cleaned). We tried to get a day pass to the Avani Spa at about 3-330pm and we were unable to get in. They had told us we needed to get their first thing in the morning to secure a spot. Anyways, we decided to visit the indoor pool and hot tub. It was outdated and dirty. We stayed a short while and then left. We headed to dinner at 240 West and that was pretty decent. The steaks were good but drinks were average. We decided to not hang around the hotel bar and headed to downtown Lake Geneva for the evening.
Fast forward, we headed to the spa in the morning to reserve 2 day passes and as soon as we get there, the staff is like "well we will sell you 2 day passes but after that, we are done for the day". We ended up paying $40 each for a day pass and it was not worth it at all. No one guided us around after we purchased the pass. We did not know where to go, how to use the lockers, where the pool or other amenities were. The staff was not helpful at all. Whenever we asked a question, they looked at us like we were stupid. Once inside, we noticed that the steam room was not working. No discount or refund was offered. We will not return or recommend to anyone.
Kaley
Stayed 1 night in Dec 2024