The staff were nice. You will barely scrape by if you don't speak Portuguese, but that's okay - I used my phrase book and managed. Breakfast was very nice. Room was quite basic, but suited my needs. A few hangers would have been nice in the closet space (there were none). This is located near the "main drag" of the Lagoa da Conceição area, at the opposite end from Lagoa town - if you had to walk to Lagoa, it would take you about 20 minutes. To walk to Praia Mole would also take you about 20-25 mins (and you have to walk up a very steep hill). However, this is a good location, and there are bars and restaurants close by. The staff were friendly. No safe in the room, but they have one at the front desk, and they carefully list everything you give them, and note when you add or remove an item. There is adequate parking if you get a car. I found taxis hard to come by on the island - certainly none to flag down - you have to call them. I ended up renting a car. This is a good basic hotel, and the staff are nice. No room service, but you can buy soft drinks at the front desk. There is also a fridge in the room. Wi-Fi is free and a little intermittent (like a lot of Internet in Brazil) but you can get by.