2/10 Terrible
Nancy
Traveled with partner
16 January 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting Hotel! At this property, we were given a room WITHOUT windows! (Misleading advertising). The toilet was inside the shower. Please read that again, the toilet was inside the shower!!! The room didn't have air conditioning, only heater. The wallpaper was coming off and it had yellow stains. The buttons of the elevator didn't work. So, good luck trying to get in the elevator. The entrance doors from the hotel, had a sign in Italian that read: "Authentic doors don't work, open with your hands." Just pathetic! It's illegal to rent a room without windows; so, I don't understand why this hotel it's here on Expedia. We refuse to spend any time in the room that they gave us. So, we spent about an hour searching for another accomodation in Florence in such a short notice. Hotel Panama refused to refund our money. So, we're now still fighting for it with our credit card company. Don't book in this hotel. It's dilapidated! Shame on Expedia for suggesting this hotel.
Nancy
Stayed 3 nights in Jan 2025