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"Staff amazing and accommodating. Our room had a broken door that was falling off. Shower door leaked water. But staff so nice "

"Found the staff to be extremely helpful. Will stay here again. "

"My siblings and I had a pleasant stay at Mitsis Rinela. The rooms were extremely comfortable, clean, and the staff were very helpful and accommodating. The restaurants had a wide variety of food to choose from, and there was entertainment on every night we were there. Definitely a hotel to stay at during a visit to Heraklion."

"All was okay especially their Pizza Very delicious Service Very good too"

"It was one of the best all inclusive experience. We booked a room with private pool looking at the beach, not sure whether I get similar views anywhere around. Staffs were patient especially animation team were fantastic and the way they take care our children as their own. We booked in early April, their water parks were not open till April 5th which was disappointing but they kindly arranged a free visit to nearby waterpark for free. Only advice is book in May/June when the adventure clubs are fully open. "

"the service at this property is the best i’ve ever seen anywhere! it’s worth every penny. the food was so good, amenities and exceptional staff. can’t wait to come back. "

"Very good hotel"

"Good access to the airport. Close to the bus to Heraklion. Staff were very helpful. The only wrinkle is that water in the rooms is non-potable so bring your own water. "

"We enjoyed our stay on the 5th floor with the jacuzzi! Wonderful views, wonderful people, wonderful food! 100% would recommend! "