2/10 Terrible
Verified traveler
25 Sep, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel horror
When we was booking the ‘family apart hotel’ the reviews and photos looked lovely, we went ahead. It was the worst decision we made!’.
On arrival we was greeted by the manager, went into the office and our reservation was not secured (even though I messaged them 1 week before) they said everything was fine. The manager was polite, until we gave him the money... after handing him over our money, he was blunt, rude and very distant. He took us to our bedroom, and me and my partner thought, oh my god ! The paint job was bad, the plug sockets were hanging off the walls, the toilet had stains in it, the drain in the shower was blocked full of hair and dirt. No vents in the toilet so it gets hot and damp. when we was to take a shower it would flood due to the drain not being cleared. We went to unpack and put clothes in the wardrobe, the doors wouldn’t even shut, there was 3 useless hangers in there. When it was time to go to bed, we laid down and when I looked up, people could look through the window due to the curtains not being long enough. My partner had to clip the curtains on the small hooks as they were all hanging down and come off. From 2am-5am people were slamming doors all night, playing loud music and shouting down the corridors. When we was round the pool we saw another English couple who said it was exactly the same saying it was a ‘the worst place they have been’.
The following day, we were sunbathing and I said hello to the manager, he looked at me and completely
Verified traveler
Stayed 13 nights in Sep 2018
