The Orwell unfortunately is rundown, and is in desperate need of a refurbishment. 40 years ago it was lovely. I'm giving it a 3 only because of the staff would were very good, not the hotel. Our room (124) overlooked the hotel garbage bins, dirty carpet, old mattresses (you could feel the coils), dirty cracked bathroom tiles, paint peeling from tub surrounding, and worse yet was the shower (moldy shower head which I believe gave me imflammed rash on my arms and legs which I still have and will have to make an appt with the doctor now that I'm back, plus hardly any water come out of it). Food not very good. I suggest going to 'Hotel Coco' which is half refurbished, beautiful restaurant and pub. Hopefully the Orwell gets the place back to what it used to be, but it's going to take a LOT of work sadly!