My relatives live locally but my partner is allergic to their cats so we thought we'd stay here while attending a family gathering. We went in and asked if there were any rooms - we were told that there were none. Meanwhile, my father had booked a room (which they did have!) online and paid £60 for a double. The hotel claimed it should have been £70 on getting there in the evening! Raising this with the polite young man in charge (not the manager - we spoke to him on the phone!) we were given an apology and told we could have a lunch voucher as part of the apology. Seemed OK so off we went to the room. On opening the door to it, the young man apologised again as the room was, clearly, occupied. He explained that their reservations system didn't seem to be working and that the only room now left was a family room with three single beds (how did he know it was available?). We had no real option by that time, took it and went back to our gathering. Getting back later that night we found stained and uncomfortable beds, a leaking toilet, stained carpet, leaking skylight and my partner was awoken during the night by someone retching long and loud in the shared bathroom which, needless to say, we didn't use. We left the next morning without sampling breakfast or the 'lunch voucher', all too pleased that we will never be back.