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Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly hotel with a health club and a sauna

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor pool
Beach
Lobby
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
The price is AED 345
AED 402 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout drapes, soundproofing

Family Room, 1 Double Bed (Classic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
TV
Sofa bed - double
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Property entrance
Leonardo Hotel Exeter
Free WiFi
Restaurant
Air conditioning
Breakfast available
8.6 out of 10, Excellent, (1002)
The price is AED 269
AED 315 total
includes taxes & fees
22 Dec - 23 Dec
Leonardo Hotel Exeter

About the neighborhood

Map
Southernhay East, Exeter, England, EX1 1QF

What's nearby

  • Exeter's Historic Quayside - 3 min walk - 0.3 km
  • Exeter Cathedral - 6 min walk - 0.5 km
  • Spacex - 6 min walk - 0.6 km
  • University of Exeter - 19 min walk - 1.6 km
  • Exeter Northcott Theatre - 5 min drive - 2.8 km

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Upscale family-friendly hotel near University of Exeter
Take advantage of dry cleaning/laundry services, a bar, and a health club at Mercure Exeter Southgate Hotel. For some rest and relaxation, visit the sauna or the spa tub. The on-site restaurant, Gate House Restaurant, offers lunch, dinner, and kids' meals. In addition to conference space, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • English breakfast (surcharge), self parking (surcharge), and express check-out
  • Luggage storage, a porter/bellhop, and a 24-hour front desk
  • Meeting rooms, multilingual staff, and a front-desk safe
  • Guest reviews say great things the breakfast, pool, and helpful staff
Room features
All 156 rooms boast comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Highchairs and free extra beds
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15.00 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 16.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Gate House Restaurant

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Children's games
  • Free rollaway/extra beds
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space (151 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 44
  • Visual fire alarm
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 40
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

Does Mercure Exeter Southgate Hotel have a pool?

Yes, this property has an indoor pool.

Is Mercure Exeter Southgate Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Exeter Southgate Hotel?

Self parking is available for GBP 15.00 per night.

What time is check-in at Mercure Exeter Southgate Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Exeter Southgate Hotel?

Check-out is at noon.

Where is Mercure Exeter Southgate Hotel located?

This family-friendly Exeter hotel is located in the business district, within 1 mi (2 km) of City Wall and University of Exeter. Princesshay and Cygnet New Theatre are also within 5 minutes. Exeter Central Station is 10 minutes by foot and Exeter (EXS-Exeter St Thomas Train Station) is 12 minutes.

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1003 reviews" "
Rating 8 - Good. 300 out of 1003 reviews" "
Rating 6 - Okay. 175 out of 1003 reviews" "
Rating 4 - Poor. 100 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

CGB Communications

Stayed 1 night in Oct 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife's birthday treat so we could eat at Cote and relax with pool and jacuzzi. On arrival informed pool was out of action but might be back on later. In the room was a birthday card and chocs from the hotel and 2 free drinks at the bar. After a nice evening at Cote we settled down but noticed just a coffee machine on show. It was 5 am and no reply from room service or the desk. So we had to drink pink wine.. 8.30 dressed and visited the desk. Told the Pool was back on and that tea and milk were in a cupboard under the TV. Back to the room and found tea facilities in a cupboard.. visited Pool but it was very cold .. sauna and jacuzzi were good. So would I return.. after all the drama. .. Absolutely .. after all location is perfect for Xmas market, shops and Cote. and now I know where they hide the tea and kettle.
Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service
Great hotel in central but quiet location near Exeter Cathedral, with friendly & helpful staff. Disappointed with new charges of £10 per visit since April 2024 for hotel guests to use the pool & spa.
Stayed 1 night in Nov 2024

8/10 Good

Nadia

Stayed 2 nights in Oct 2024

6/10 Okay

neil, Singapore

Traveled with partner, Traveled with family
Disliked: Amenities
Mold in shower should have been addressed and no bottled water in room plus breakfast service very poor and little options available when we experienced it. Location good and bar area nice
Stayed 1 night in Nov 2024

4/10 Poor

Jeevan

Traveled with family
Disliked: Staff & service, amenities
We arrived at our check in time but our room was not ready…also when they handed the key card after reaching it was not ready had wait like for 45min with kid…no one answered the phone at reception and there was no QR code for room service…no condiments…bar food was good but breakfast had very less option compared to IHG.
Stayed 2 nights in Oct 2024

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities
Nice ghotel and good location
Stayed 1 night in Oct 2024

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit dubious when booking this hotel, having read some reviews, however, I was pleasantly surprised. The room was spacious, clean and comfortable. The hotel was busy, but there was ample parking. Staff were friendly and helpful. Short walk from the Quay, Cathedral and town centre. Would definitely recommend and would definitely book to stay again.
Stayed 1 night in Oct 2024

6/10 Okay

Iain

Late arrive no room service mixed message about when it finished. It was OK but not great... Can be drematicaly improved for little cost. Example... The information sheet given at reception is the 'cheep' yellowish type it just smacks of penny pinching for the cost of quality even if recycled it could be better. I slept very well as it was quiet and comfortable. Bathroom was good quality and v. clean
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Reena Rishi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disappointed that spa not included in the price. Very nice breakfast. Very nice hotel and very nice room - we were free upgraded to Privilege room which was brilliant , more space, lovely big windows with nice view, lovely furniture and drinks included too
Stayed 3 nights in Oct 2024

8/10 Good

Alice

Liked: Staff & service, property conditions & facilities
Lovely bathroom and shower. Disappointed that I booked this hotel because it has a pool but we had to pay extra to use it
Stayed 1 night in Oct 2024

4/10 Poor

Harry

Stayed 3 nights in Sep 2024

4/10 Poor

Laura

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a great hotel
Stayed 1 night in Sep 2024

10/10 Excellent

hayley

Liked: Cleanliness, amenities, property conditions & facilities
Always good.
Stayed 1 night in Sep 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Sivay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , parking , very clean hotel would recommend
Stayed 1 night in Sep 2024

8/10 Good

Donald, Murillo

Traveled with partner
Liked: Staff & service
Room was old, mattress needs to be replaced. Restaurant staff were lovely. Once again we got caught with no breakfast included due to booking through Expedia. At £16.95 it was to expensive so walked up to the High street and bought groceries as there was a fridge in the room.
Stayed 3 nights in Sep 2024

6/10 Okay

JANET

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We've stayed at this property many times ove the years always look forward to using the pool and leisure facilities,unfortunately now as guests you have to pay £10 each to use them so now maybe time for a rethink location brilliant
Stayed 1 night in Sep 2024

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel looks very impressive when you enter. The staff were all very nice and the common areas / restaurant all looked good. Our room was a great size with king sized bed and sofa bed. Unfortunately one of the curtains was hanging off and the air con didn’t work, luckily we had a fan and the windows opened. The bedrooms need some maintenance and deep cleaning. I would stay again but this hotel could be so much nicer. We used the pool and had breakfast, both very good.
Stayed 1 night in Aug 2024

6/10 Okay

susan

Swimming pool good but shouldn’t have to pay. Sauna not working.
Stayed 1 night in Aug 2024

4/10 Poor

Peter

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
£10 per person per visit to go in the pool
Stayed 1 night in Aug 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Had quite a pleasant stay although in some areas it’s looking a bit tired. Staff were very friendly and breakfast was of a good quality. Wouldn’t hesitate to stay here again
Stayed 3 nights in Aug 2024