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"The owner/chef was unfriendly but everyone else was amazing "

"Lovely clean, warm room, hotel has a a great restaurant and some lovely fireside seating in lounge - we would definitely recommend the Sunday lunch at the restaurant! We experienced a little bit of noise on Saturday night due to the hotel’s proximity to the road and nearby pubs but it was lovely and quiet on the next night. Plenty of car park spaces to rear once you drive under the arch to the left of the property."

"I was made to feel so welcome from the moment I entered the premises. The room was so cosy and cute, with really nice touches of flapjacks, decent tea/cofee and luxury toiletries. The food was INCREDIBLE. I want to stay again!"

"Really lovely old building nicely decorated, would have liked to have a gin and tonic by the fire in the evening but there was no bar when we stayed, can't wait to come back!"

"Love the Metropole.. the staff are excellent especially Spencers Brasserie staff .. food fabulous .good menu and very attentive staff. Lovely spa facilities .. good bed linen .. could do with better coffee in rooms and biscuits, also no non alco cocktails in bar.. but still had the best of times"

"I stayed in a fantastic room within this lovely property. The large kitchen in which breakfast was prepared (before our eyes) and served is wonderful."

"Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night. "

"We had a lovely stay in Ludlow, bed really comfortable and nice size rooms. Breakfast was great, may I suggest adding coat hooks to the back of the door so you can hang your jackets somewhere. "

"The room I stayed in in this beautiful building was possibly one of the most beautiful I have ever stayed in. However when it came to the service of the staff there was a lot left to be desired... and this was in no means the fault of the staff of which there were only two... to run the bar and service the needs of the guests. I did feel that it was odd that every time I called the hotel before arriving that there was never anyone manning the phone, but regardless we were not put off. If I was to visit again, I would want to know that I wouldn't have to wait at an empty bar for 12 minutes before being served (I know the 2 staff, one of which was a trainee) were busy with the dining but at £270 a night, that isn't good enough and not my problem... I don't wish to seem petty but lots of other short comings occurred like being first into the dining hall and one of last to have our order taken, waiting until the end of our starter before our drinks arrived and taking far too long to reseat us when my wife couldn't read the menu because of the dim light. I get that there was only two staff and there were 10 couples in the dining room but this is a failing from a managerial point of view which I definitely didn't expect from such a seemingly highbrow establishment. "