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Dedeman Palandoken Resort Hotel

4.0 star property
Family-friendly slopeside fun with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dedeman Palandoken Resort Hotel

Duplex | In-room safe, desk, blackout drapes, iron/ironing board
Sauna, Turkish bath, hot stone massages, deep-tissue massages
BBQ/picnic area
Reception
Nightclub

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Gym
  • Room service
The price is AED 893
AED 1,001 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Duplex

Duplex | In-room safe, desk, blackout drapes, iron/ironing board

Duplex

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Front of property

Dedeman Erzurum Palandöken Ski Lodge

Pool
Spa
Kids pool
Parking included
8.2 out of 10, Very Good, (198)
The price is AED 621
AED 695 total
includes taxes & fees
5 Jan - 6 January 2025
Dedeman Erzurum Palandöken Ski Lodge

About the neighborhood

Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum

What's nearby

  • Palandöken Mountain - 1 min walk
  • Ataturk University - 9 min drive
  • Lala Mustafa Pasa Mosque - 10 min drive
  • Twin Minaret Madrasa - 10 min drive
  • Abdurrahman Gazi Tomb - 13 min drive

Getting around

  • Palandoken Station - 29 min drive
  • Erzurum (ERZ) - 22 min drive

Restaurants

  • ‪Fanus Cafe Erzurum - ‬3 min drive
  • ‪Ejder3200 Küre Cafe - ‬6 min drive
  • ‪Polat Erzurum Resort Hotel Mola Cafe - ‬6 min drive
  • ‪Dedeman Palandoken Ski Cafe - ‬2 min walk
  • ‪Sway Hotel Ski Pub - ‬6 min drive

About this property

Dedeman Palandoken Resort Hotel

Upscale family-friendly hotel near Palandöken Mountain
Located close to Abdurrahman Gazi Tomb, Dedeman Palandoken Resort Hotel provides free breakfast (local cuisine), a nightclub, and a grocery/convenience store. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and cross-country skiing. Treat yourself to a Thai massage at Dedeman Palandöken Hotel Spa, the onsite spa. The on-site restaurant, Ana Restaurant, offers breakfast, lunch, and dinner. Enjoy the 24-hour health club, as well as activities like snowboarding. In addition to a terrace and designer stores on site, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and a children's pool, with sun loungers
  • Free self parking and extended parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Babysitting (surcharge), barbecue grills, and concierge services
Room features
All 187 rooms offer comforts such as 24-hour room service, in addition to thoughtful touches like late night room service and free WiFi.
More conveniences in all rooms include:
  • Highchairs, free infant beds, and free extra beds
  • Bathrooms with tubs or showers and free toiletries
  • 19-inch HDTVs with satellite channels
  • Electric kettles, heating, and daily housekeeping

Languages

English, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Ski shuttle nearby

Food and drink

  • Free local cuisine breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Ana Restaurant
  • Iglo Cafe
  • Teleski Cafe

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Cross-country skiing
  • Designer stores
  • Downhill skiing
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Snowboarding

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment rentals
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Turndown service

Business services

  • Conference space (2153 square feet)
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Pool sun loungers
  • Terrace

Spa

  • 3 treatment rooms
  • Hot springs
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Heating

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 19-inch flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between April 1 and December 15.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TRY 100 per person (roundtrip)
  • Airport shuttle fee per child: TRY 80 (roundtrip), (from 6 to 11 years old)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 5729

We should mention

Hot springs access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 10 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Dedeman Palandoken
Dedeman Palandoken Erzurum
Dedeman Palandoken Resort Hotel
Dedeman Palandoken Resort Hotel Erzurum
Palandoken
Dedeman Palandoken Resort
Dedeman Palandoken Resort Hotel Hotel
Dedeman Palandoken Resort Hotel Erzurum
Dedeman Palandoken Resort Hotel Hotel Erzurum

Frequently asked questions

Does Dedeman Palandoken Resort Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Dedeman Palandoken Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Dedeman Palandoken Resort Hotel?

Self parking and extended parking are free at this property.

What time is check-in at Dedeman Palandoken Resort Hotel?

Check-in start time: noon; Check-in end time: 4:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Dedeman Palandoken Resort Hotel?

Check-out is at 12:30 PM. Late check-out is available for a fee.

Does Dedeman Palandoken Resort Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 100 per person applies.

Where is Dedeman Palandoken Resort Hotel located?

Located in the mountains, this Palandöken hotel offering ski-in/ski-out access is steps from Palandöken Mountain, and within 6 mi (10 km) of Ataturk House Museum and Erzurum Archaeology Museum. Erzurum State Theatre and Twin Minaret Madrasa are also within 6 mi (10 km).

Dedeman Palandoken Resort Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 51 reviews" "
Rating 8 - Good. 21 out of 51 reviews" "
Rating 6 - Okay. 6 out of 51 reviews" "
Rating 4 - Poor. 6 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Fuat

Stayed 4 nights in Mar 2024

8/10 Good

BURAK

Traveled with group
Liked: Staff & service, property conditions & facilities
Kayarım, oteli çok da önemsemem
Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
Stayed 2 nights in Mar 2024

10/10 Excellent

Inci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Mine

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent hotel with unfriendly reception crew
We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
Stayed 2 nights in Jan 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Erdem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erzurum Ski
All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Stayed 2 nights in Jan 2023

8/10 Good

Vera

Disliked: Cleanliness
Good skiing
Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Stayed 4 nights in Feb 2022

10/10 Excellent

Amjad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend
Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
Stayed 3 nights in Dec 2019

10/10 Excellent

Fardin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice but old hotel
Room and bed comfort is insufficient. Meal is tasty and sufficient. Hotel position is perfect.
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good value, but some problems
Good Good value Great location for skiing. Ski-in ski-out at its best. Housekeeping staff helpful and polite So is the restaurant staff Free transfer from and to the airport Free internet, but very slow. Bad Sewage smell coming from the wall between the bathroom and the room. Seperator on the bath tub too short and not effective. Water leaks to the floor after each shower. Wardrobe hangers are stack from front to back direction. Not easy to use, especally since hangers are semi-attached to the rod. Safe was broken at arrival. Loud alarm sound. Fixed promptly. Hotel layout very VERY confusing. Front desk staff unattentive. Mistakes with check-in. Food quality is low even though there is a lot of variety.

6/10 Okay

Dan, Dhahran, KSA

Liked: Staff & service
Great value
The resort doesn't try to be anything but what it is, a solid, economiCal hotel tucked in the mountains. Excellent service for pedestrian amenities. Would definitely stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sky get away
Very good experience. Nice views and outstanding slopes will different difficulty levels.

8/10 Good

Murat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kapanış haftası, genel olarak iyi.
odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
Stayed 2 nights in Mar 2024

8/10 Good

Arda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Oldies but goldies
Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
Stayed 1 night in Mar 2024

4/10 Poor

HAKAN

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
Stayed 1 night in Mar 2023

10/10 Excellent

SEDA

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Elena

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

Goker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
Stayed 2 nights in Dec 2021

10/10 Excellent

Ali Berk

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kaymak için konumu çok iyi,kesinlikle tavsiye ederim
Stayed 3 nights in Mar 2021

8/10 Good

mehmet selçuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021