2/10 Terrible
Winnie
9 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could rate negative starts i would..Be warned!!.. they will take your money, offer poor services and deny you a refund if you decide to check out early. I booked 4 nights with this hotel and upon checking in there was no functioning TV as advertised on their listing, one of the rooms did not have a TV present at all. They said they were experiencing technical issues and would not have the TV's functioning any time soon, the internet connection was extremely poor and the Sauna was closed for repairs. I decided to check out after the first night and book with a different hotel that better suited my needs. The hotel manager denied me my refund of the remaining 3 days booked totaling hundreds of dollars. I will be desputing this charge with my bank as the reason for my ending my stay was due to false advertising and poor services rendered. And expedia handed my money straight to them, they offered no protection against the hotels clearly illegal policy..
Winnie
Stayed 4 nights in Dec 2024