We took a chance, because of low reviews. We have done lots of traveling over the last 20+ years. The price was reasonable, but the accommodations were lacking, the heat was very poor(we set the thermostat to 78° and the temperature never got over 68°). We were cold while sleeping, we those we had an electric heater, it was only a fan, no heat. It would have been nice if there were more blankets, we both have arthritis, and the cold sleeping caused pain in the morning. The headboard was a king size, the mattress was only a double.
The hot water heater was lacking, the shower was on the cold side of lukewarm and the water in the shower leaked the whole time we were there.
The couch looked okay but was very uncomfortable when we sat down(looked like something out of a first apartment, you know young 20-something, just moved out of mom and dad's house)
There was a functioning coffee pot and kettle, for coffee and tea in the morning; this and the easy access to the train were the reasons the score was not lower. The price was only justified by the close proximity to the train station and the coffee that was available. I sent a text message around noon on the day of check-in, because I had not received the check-in instructions. The instructions arrived within 45 minutes, I then get a message a few hours later(around 5PM asking when we were going to check-in) the owner knew we were traveling from North Carolina, to visit NYC, my messages went unanswered.