The check in process was pretty straight forward but didn't work like they planned it. We arrived at 4pm during our check in window, put the code into the box to get our packet for the condo and nothing was there… Ok, so i call the number on the box and was told to go inside the facility. I go inside and tell them who i am and that my packet wasn’t in the box and in return im told in a snarky/rude way of course its not in there i don’t put them in there till 5pm… Ok whatever i guess but my instructions said 4. Wait there 30 minutes while they gather everything up and head on my way. We get to the condo and the next issue is 3rd floor and no elevator… not a huge deal but it does suck and should be in the listing. On opening the door the condo smells of mold but overall looked clean. We went to check out the beds for bedbugs first thing and there were none great, but there were long black hairs on the pillows and sheets and also sand? The sheets on the queen bed had obviously not been washed, luckily there is a washer and dryer in the unit. The only other downside was the outside deck, it has so much of a lean we were afraid to even go out on it, its bad and didn't feel safe.