2/10 Terrible
Sarah W.
19 Jun, 2024
Liked: Cleanliness
El Cajon
I am hesitant to write this review because I do not want to open the door for more hostility from the host but it is important for travelers to be aware. The owner of the property is on site with you, the listing is different than the rental agreement which is sent after paying & the host communicates about problems in a way that may make you feel unsafe.
Our family with 2 young children & 2 small dogs (agreed on prior) arrived noticing an RV in the driveway. We settled in & enjoyed the amenities (pool, shower, nap, a short visit from 3 friends). Soon after we found a binder with the rental agreement, indicating that the owner is on the property & no animals were allowed. None of this is in the listing. After realizing this, we reached out to Brandon asking to end our stay early & to be refunded for the days we would not be in the house. We were not angry/blaming him. He pointed out the rental agreement was sent to us. We take responsibility for not seeing it & relying on the listing but we were still interested in finding new accommodations. Brandon responded to our request with hostility, allegations (dogs urinating in the house, excessive use) & threats(fees, trespassing). We understand he is entitled to decline the request but we thought it was reasonable to ask & were extremely uncomfortable with his response. We were able to find another rental that night & leave the property. The safety of our family is more important than the financial loss. The property was clean
Sarah W.
Stayed 4 nights in Jun 2024