Was really looking forward to stay but owner did not show for my check-in!
Rainy November afternoon, check in at 3:00 pm. Waited two hours after calling 2 numbers listed on Inn's entry table; no answer, left message.
Just saying the Inn is on an island with limited accomodations especially in the late fall (and during Covid). Went to town while waited. Callled owner again around 5 pm having never received a call back; was getting pretty late and dark.
Owner answered his phone this time: apparently he was off-island. Wierdest call; he put me on hold for a very long time while he was doing other business. No explaination nor any hint of apology. I was confused and bewildered as to what was happening.
After not getting anywhere in regards to when he may return to the island, I asked to cancel reservation after I had him assure me I would not get charged.
Later that night the owner left message on my phone; believe he had forgotten to write the reservation on his calendar. Wasn't seemingly apologetic: really (?) May I note that he had done a welcome / look forward to seeing you phone message shortly after I booked the reservation a few weeks prior.
Luckily I have family ties to the Vineyard and a family summer home I could sleep, and thankfully the November weather temps were warmer than usual.
I was lucky I was not an Island visitor as I would have been in a precarious situation. Worst possible customer service, especially, as I mentioned, am on an island!