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"Absolutely outstanding customer service. Very friendly and happy to help with any queries. A new age vibe and would highly recommend. "

"The family suite room was spacious and nice, with friendly staff and a very convenient location."

"Found everything near perfect could not fault anything "

"Excellent location - right in the centre so can walk to sights, restaurants and bars. However still quiet. Beautiful traditional characteristics. Roof top bar fantastic. 100% would recommend people staying there "

"Our favorite hotel that we stayed at in Italy. The staff was so nice and offered restaurant recommendations! The bar area was very cool and the rooms were nice. Good beds, very clean, great shower. And we walked to everything we wanted to, about 15-20 min walk from all the sights! We would stay here again if we got to go to Florence again! I would tell friends or family to stay here. "

"We had a great stay! The staff was welcoming and helpful Our room was well furnished and equipped with everything we needed. "

"I have never had a finer hotel experience. Great room, beautiful property and the nicest and most helpful staff. It was like having family greeting you throughout the day"

"Our room (with bath tub and balcony) was spacious, clean and quiet on the side of the train station. The doors kept the sound out. Nice breakfast with a lot of choices. Bar area to meet people. Could fill water bottles with sparkling or still water, and coffee and tea were always available in the lounge. Perfect place to explore Florence. The balconies had a perfect view of the duomo. It looked like the balconies were all on 5 th floor. Wonderful time spent there!"

"Loved the central location of the hotel. Staff was very friendly and helpful especially Nigel. He helped us with food recommendations not only in Florence but also in our next city, Rome."