Aug 2024 I don't know if my review is going to be fair since I do not have any comparison. Maybe some of these things are normal.
Pro: Beautiful hotel, friendly staff, central location (can walk anywhere from there). Bar is super eclectic, lots to look at. Pizza is amazing. Nuts and olives provided with most drink orders, a nice touch. Serving of wine seems to be larger than what we're used to. Water with cucumber and mint at reception. No TV in common bar area, just background music, very refreshing. Drink glasses are substantia, like crystal but solid. Wine glasses are pretty.
Cons: really slow bar service, understaffed, can't order at bar. If you don't realize your booking is "green" you won't get your room cleaned until Wed when you arrive on a Sat. We had to ask for towels and toilet paper. Not enough information is given to guests at check-in - for example the "green" option. No instructions in room on how to work the AC. There was supposed to be tea on every floor but not in the North wing (where we were). That wasn't mentioned, we had to ask. No restaurant, only available food was pizza (which was fabulous) and charcuterie board. There was no way to plug the sink in the room. Tables in the bar were wobbly, all of the 2 person tables. No Pinot Grigio available for 5 days, even though it was on the menu (could be a supply chain issue so not a big deal). Shower floor is slippery.
Saying all that, I would stay again at the Ruby Molly in Dublin. I loved Ireland!