See all properties
Save

W Dubai - The Palm

5.0 star property
Luxury hotel on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Dubai - The Palm

4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Aerial view
Property amenity
Frette Italian sheets, premium bedding, pillowtop beds, minibar
Indoor pool, 2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
The price is AED 1,200
AED 1,490 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for EWOW Suite, access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

EWOW Suite, access to Aether Bar, 3 hours of free flow of selected drinks

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Frette Italian linens
Premium bedding
Pillowtop bed
Separate bedroom
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Wow Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Frette Italian linens
Premium bedding
Pillowtop bed
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Spectacular Terrace ,access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Spectacular Terrace ,access to Aether Bar, 3 hours of free flow of selected drinks

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wonderful Room, Room, 2 Double Beds, Balcony

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Wonderful Room, Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Fabulous Room, Room, 2 Double Beds, Balcony, Ocean View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Fabulous Room, Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Spectacular Room, Room, 1 King Bed with Sofa bed, Balcony with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Spectacular Room, Room, 1 King Bed with Sofa bed, Balcony with 3 hours of free flow of select drinks

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Spectacular Room, Room, 2 Double Beds with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Spectacular Room, Room, 2 Double Beds with 3 hours of free flow of select drinks

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite, 2 Bedrooms, Balcony with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Family Suite, 2 Bedrooms, Balcony with 3 hours of free flow of select drinks

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Frette Italian linens
Premium bedding
  • 150 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

View all photos for W Suite,access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

W Suite,access to Aether Bar, 3 hours of free flow of selected drinks

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Frette Italian linens
Premium bedding
  • 99 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Cool Corner Suite, Suite, 1 Bedroom, Ocean View, Corner with 3 hours of free flow of select drinks

Cool Corner Suite, Suite, 1 Bedroom, Ocean View, Corner with 3 hours of free flow of select drinks | Frette Italian sheets, premium bedding, pillowtop beds, minibar

Cool Corner Suite, Suite, 1 Bedroom, Ocean View, Corner with 3 hours of free flow of select drinks

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 175 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View

Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View | Frette Italian sheets, premium bedding, pillowtop beds, minibar

Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony

Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony | Frette Italian sheets, premium bedding, pillowtop beds, minibar

Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Ocean View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Family Room, 2 Bedrooms, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 100 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom, Ocean View with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Fantastic Suite, Suite, 1 Bedroom, Ocean View with 3 hours of free flow of select drinks

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 167 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks

Marvelous Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks | Living room | 55-inch LCD TV with satellite channels, TV, iPod dock

Marvelous Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 184 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Sofitel Dubai The Palm Resort & Spa
On private beach
Pool
Spa
Kids pool
9.0 out of 10, Wonderful, (1002)
The price is AED 1,090
AED 1,355 total
includes taxes & fees
25 Nov - 26 Nov
Sofitel Dubai The Palm Resort & Spa

About the neighborhood

Map
West Crescent, Palm Jumeirah, Dubai, Dubai, 213138

What's nearby

  • Aquaventure - 7 min drive - 3.5 km
  • Dubai Marina Mall - 14 min drive - 12.3 km
  • The Walk - 16 min drive - 12.9 km
  • Ibn Battuta Mall - 19 min drive - 17.3 km
  • Marina Beach - 21 min drive - 12.8 km

Getting around

  • Atlantis Aquaventure Waterpark Station - 7 min drive
  • Al Maktoum Intl. Airport (DWC) - 40 min drive

Restaurants

  • ‪Al Safadi - ‬9 min drive
  • ‪Th8 Palm by House Of Originals - ‬3 min drive
  • ‪Th8 Palm beach bar - ‬19 min walk
  • ‪W Lounge - ‬1 min walk
  • ‪Akira Back - ‬1 min walk

About this property

W Dubai - The Palm

Luxury eco-certified hotel near Aquaventure
Located close to Marina Beach and The Walk, W Dubai - The Palm provides a beach bar, a poolside bar, and a garden. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and beach cabanas. Treat yourself to a body treatment, a massage, or a facial at AWAY SPA, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Fitness classes are offered at the 24-hour gym; other things to do include racquetball/squash and beach volleyball. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and an indoor pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, continental breakfast (surcharge), and an electric car charging station
  • Babysitting (surcharge), a computer station, and newspapers in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 350 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • 2 bathrooms with separate tubs/showers and free toiletries
  • 55-inch LCD TVs with satellite channels
  • Wardrobes/closets, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–11:00 AM: AED 160 per person
  • 4 restaurants
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Torno Subito
  • Akira Back
  • LIV
  • SoBe
  • WET Deck

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Indoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in lobby
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (13073 square feet)
  • Meeting rooms - 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • 11 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Roll-in shower
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Frette Italian sheets
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • 2 bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of AED 350.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 250.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AED 160 per person
  • Pet fee: AED 350.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: AED 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

W Dubai Palm Hotel
Palm Hotel
W Dubai Palm
W Dubai - The Palm Hotel
W Dubai - The Palm Dubai
W Dubai - The Palm Hotel Dubai

Frequently asked questions

Does W Dubai - The Palm have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool. Pool access is from 10:00 AM–8:00 PM.

How much does it cost to stay at W Dubai - The Palm?

As of 21 November 2024, prices found for a 1-night stay for 2 adults at W Dubai - The Palm on 8 December 2024 start from $400.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is W Dubai - The Palm pet-friendly?

Yes, W Dubai - The Palm allows cats and dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of AED 350.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at W Dubai - The Palm?

Self parking and valet parking are free at this property.

What time is check-in at W Dubai - The Palm?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at W Dubai - The Palm?

Check-out is at noon.

Where is W Dubai - The Palm located?

This Palm Jumeirah hotel is on the beach, 2.3 mi (3.6 km) from Aquaventure, and within 9 mi (15 km) of Dubai Marina Mall and Marina Beach. The Walk and Wild Wadi Water Park are also within 9 mi (15 km).

W Dubai - The Palm Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 389 out of 527 reviews" "
Rating 8 - Good. 80 out of 527 reviews" "
Rating 6 - Okay. 31 out of 527 reviews" "
Rating 4 - Poor. 14 out of 527 reviews" "
Rating 2 - Terrible. 13 out of 527 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool Location but far from the city - keep that in mind.
Stayed 5 nights in Nov 2024

4/10 Poor

Andrew, naples

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
From the get go the room at a nearly $1K US a night had so many many things not working properly it was awful. It was a challenge to find correct lighting. Auto curtains did not work. The air conditioning did not get it cool enough and the smell of the room was awful. We should have moved the next day !!! What’s worse is we had attended a Halloween event and upon return had a major issue !!! A cab returned us to the hotel and requested 4 times the amount it had cost to get to the event. SCAM/FRAUD The hotel only caused more problems now ever the front desk tried to help w/overall extremely poor attempt to correct or compensate. This could have easily been avoided had the security/front door been a lil brighter. He actually pushed me to pay the rate almost as if he was in on the scam !!!! This issue is NOT RESOLVED w/the W trying to dismiss the actions even after review of camera trying to pass the blame !!! My ancillary time for this issue is now into the hrs and they feel a small compensation of incidentals will suffice. THEY R WRONG !!
Stayed 3 nights in Oct 2024

10/10 Excellent

Tareq

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, love the swanky vibe.
Stayed 3 nights in Nov 2024

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Expected a seamless check in since they emailed us multiple times requesting our flight information and arrival times. Booked a marvelous suite room and confirmed a 2pm arrival. Arrived at check in at 2:15 they told us the previous guest checked out at noon and they needed 30 minutes to finish cleaning and gave us the keys to a regular room until ours was finished. No problem, and a nice gesture. An hour later, no call, so we call down to reception who tell us they will check and call back but should be less than 30 minutes. 2 hours later, call again with same answer. We are both jetlagged and tired and have reservations to a show and dinner downtown. Finally go downstairs and talk to someone new thankfully. She comes upstairs 10 minutes later with our suite keys and we rush upstairs to shower and change frantically to get ready for our show. Complete waste of paying for a suite since the 4 hour's of the day we wanted to spend enjoying it we couldn't. Which we wouldnt of minded as much if the receptionist didnt keep lying to us. Just tell us from the beginning it wont be ready for 4 hours not itll be 30 minutes over and over. As a guy its not a big deal for me. But my wife thought we would be changing rooms quickly sowas hesitant to unpack all her bags to find her dress and makeup and shoes and accessories only to repack everything. Turns out we could of. Besides that the suite ( and temporary room) were nice. Most of the staff were friendly. Clean and very nice pool areas
Stayed 3 nights in Oct 2024

10/10 Excellent

Bisharah Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff specially Mr. Mina
Stayed 5 nights in Oct 2024

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the W for my birthday celebrations with my best friend. It was the perfect girls trip with a great combination of party vibes but also luxury rest. We were hugely greatful for our room with the terrace that overlooked the pool. The breakfast staff were incredibly welcoming every morning and the food was of a very high standard with lots of choice. We’ll be returning to the W again and I would recommend anyone wanting a more adult friendly palm experience
Stayed 5 nights in Oct 2024

10/10 Excellent

abdullah, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. the pool and beach was fun and the food was really good. We at the buffets and at the restaurants. Was kid friendly but also felt hip for young parents. Akira the Japanese restaurant was so nice to us and accommodated our two little kids while allow us parents to have a fine dining experience.
Stayed 5 nights in Oct 2024

8/10 Good

Naser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is amazing. The concierge service should be improved since this is the W
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was the best! Very good service too. Lovely staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ninoska Lorena, Fairview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

6/10 Okay

Olivia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Awful checkin process very slow. Over an hour after arrival called to see where luggage was and they couldn’t find it. In total took 1hour 40mins to receive luggage because they had to find it. Shower also flooded bathroom, on arrival so had to call to get it fixed. However, the pool and beach was amazing. Amazing roof top views of the palm from SoBe. And very good sized room and balcony with good air conditioning. But checkin process was very stressful and I’d expect significantly better from a 5 star hotel and not for our luggage to go missing.
Stayed 2 nights in Sep 2024

10/10 Excellent

JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience overall. Staff very polite Definetly recommend it
Stayed 2 nights in Sep 2024

10/10 Excellent

Lakisha, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

david, SHEERNESS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great hotel in Dubai, weekend very lively by the poor lots of music enjoyed my stay,
Stayed 3 nights in Aug 2024

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the w is five star.... One of the best in dubai
Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation with friends
The W Dubai is absolutely beautiful! We loved our stay and had the chance to dine in four of the restaurants - all incredible. More than anything the service was top! We loved the Wet Deck!
Stayed 2 nights in Aug 2024

8/10 Good

Shayla

Traveled with partner
Liked: Amenities
Loved staying here at the W. I’ve been to Dubai numerous of times and the W is now my go to hotel when I visit Dubai. Staff was friendly and very prompt.
Stayed 4 nights in Aug 2024

10/10 Excellent

Antonio Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We are very happy to have stayed in this hotel, the staff is truly professional and hospitable. and we congratulate him. The only problem with Dubai is that there is no metro transport, so every time we were forced to take a taxi to get from the hotel. but we still recommend this hotel, for its beauty and their hospitality
Stayed 6 nights in Aug 2024

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very very polite and friendly throughout the entire duration of my stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Zahrah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to thank all the staff at the hotel for being so kind, helpful and attentive. The hotel smells amazing, very clean and tech savvy. Everything is literally at the touch of a button. We stayed in the spectacular room with the view of the pool and the Atlantis hotel in the distance. The room was a good size for two adults, the bed was so comfortable and the shower was probably one of the best I’ve experienced! All the staff provided exceptional service, especially Moses (door ambassador) he had great customer service and a friendly smiling face whenever he saw us! As the music can get quite loud from the pool/rooftop at certain times I am glad they have a quiet prayer room located on the ground floor. The pool is lovely and sun beds are comfortable, I understand it can get quite busy so there can be delays with free beds/loungers and beverages however I believe if the pool bar staff could be honest about waiting times that would appreciated. I was told my drink would be a few minutes but it was 20 minutes in 37 degrees heat so if I had known I would have gone to get some AC and returned. Also, if the used towels could be removed off the beds/loungers no longer in use more efficiently that would also help. As I said, I understand it does get busy. All pool staff/lifeguard were all lovely to speak to. Overall, my husband and I were very happy to stay here and would definitely return. Thank you W! X
Stayed 3 nights in Aug 2024

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Ahmad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Ahmad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel and I'm coming back
A QUIET STAY AWAY FROM THE NOISE OF THE CITY QUIET ROOM I ASKED FOR Lovely spacious designed rooms Good house keeping nice balcony The pools are amazing and the people working outdoors in the heat are helpful to let u enjoy the pool Room dining food and the pool food is amazing good options Gym also is ok Valet people also doing there best I got late checkout which I preciate it so much The only negative thing is no smart tvs And u can't connect ur mobile to TV to watch movies or sports etc....
Stayed 4 nights in Jul 2024