2/10 Terrible
Karen, Vancouver, Canada
19 April 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience We Have Ever Had
We booked a Duluxe NON SMOKING Room with 1 king Bed for one night. We were beginning a cruise the next day. We arrived at about 8 pm to be told that they were all out of Non-smoking rooms. Our choice was to take a smoking room or they could taxi us to their sister hotel "Delmon Palace Hotel". Since I am very sensitive to cigarette smoke we chose the sister hotel. BAD choice. It was a 15 min. drive away, it was located on busy, noisy, icky street. The reception area was fully of people lounging around drinking, and there was VERY LOUD BOOMING music playing. We were given a large worn room on the 5th floor. The music was so loud that we couldn't sleep. It continued until 3 am. I was literally crying at 2 am, I was so exhausted. We had just finished a long over 20 hours of travel, and all we wanted was a good nights sleep. There was no one at the reception desk to complain to when we call after 12 am. We needed to get a early start in the morning so we ending up having less than 2 hours sleep, and we still came away smelling like cigarette smoke. I think that if a hotel can't honor the reservations that you have made you should be given an upgrade not a down grade. Delmon Palace Hotel was NOT an equivalent hotel to the Orchid Vue Hotel. I know this because my parents stayed at the Orchid Vue Hotel.