6/10 Okay
Vanessa
21 November 2024
Disliked: Staff & service
We found the staff rude and unhelpful, we were disturbed by a women yelling at 3.30am one night for about 20 minutes, no apology or explanation as to what was going on. Bell service was a rip off, we asked for a taxi and he put us in a private car wanting to charge us a premium price. We booked a tour through the hotel and wasn't what we paid for, had to pay extra on the tour for some extras and we were put in the two back seats with no leg room for over 3 hours. When we asked for a partial refund the concierge was disinterested in our experience and said that was the price for busy time, even though it wasn't a busy time. Food and Beverage staff at breakfast were unfriendly and appeared like they didn't want to be there. We were told on arrival they were doing renovations we were not aware of so there would be some noise during the day. Overall very disappointing and won't stay there again.
Vanessa
Stayed 4 nights in Nov 2024