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"The service was terrible. We booked a room online that said SLEPT 4…. It was a queen sized bed, in a room with barely any walking room around the bed. Literally 2 people would have been squished, so we had to upgrade (since we had 2 children with us). Online it said that there were TWO restaurants on site (one was closed and they didn’t mention that).. online it also said they had childcare (they didnt) We were told free parking - it was 30 euro. No one spoke English. So frustrating....

"It was a really good and convenient place to stay. It is really close (walking distance) to the train station and to downtown where you find lots of places to shop and eat. The beautiful Christmas Market is also downtown if one goes during that season. The museums are close too- there is one actually right next to the hotel that is really nice- and transportation is a step away. I highly recommend it!"

"Aircondition can’t be stopped "

"Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again."

"Wonderful hotel for a relaxing resort vacation. Nice spa area with outdoor pool and views of the city"

"The room was super spacious..the pillows were huge for hugging!! Except for thd sysined carpet , it was fabulous...the location ideal, right in the middle of the pedestrian street Walk to mny restaurants along the canal.like..to the Thermal spa Maria at reception was very hospital & helpful! Got bottle of free wine!"

"Very clean property with great, knowledgeable staff. Lots of shops and restaurants nearby, and the hotel also offered discounts to four restaurants that were close by. Wonderful, safe place to stay!"

"It was a nice and pleasant experience "

"Sehr sauberes und freundlich/warm gestaltenes historisches Hotel. Exzellente Qualität der Speisen und Getränke. Sehr guter, schneller und netter Service. Schnelle Zimmerreinigung. Perfekte Lage direkt im Zentrum. Unbedingt Parkplatz anmieten."

"Very nice stay"

"My wife and I had a fantastic time. I recommend that people considering a stay at the Hotel Pupp think about staying at this hotel instead."

"everything was OK including the restaurant. one regret: it was hot and the room had no air conditioning which forced us to sleep with the window wide open with all the inconveniences of the road next to the hotel"