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Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Indoor pool, sun loungers
Exterior
Exterior
In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Restaurant
  • Pool
  • Spa
  • Bar
    Bar
  • Gym
    Gym
The price is AED 259
AED 270 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
The Sefton
Pool
Free WiFi
Restaurant
Gym
8.2 out of 10, Very Good, (411)
The price is AED 330
AED 346 total
includes taxes & fees
27 Nov - 28 Nov
The Sefton

About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 12 min walk - 1.1 km
  • Manx Museum - 19 min walk - 1.7 km
  • Tynwald - 2 min drive - 1.9 km

Getting around

  • Douglas Ferry Station - 7 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Upscale hotel by the sea
Take advantage of a casino, dry cleaning/laundry services, and a bar at Best Western Palace Hotel & Casino. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and ocean views. In addition to a health club and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and a computer station
  • A banquet hall, wedding services, and a front-desk safe
  • A TV in the lobby, luggage storage, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 133 rooms feature comforts such as 24-hour room service, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LED TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: GBP 12.95 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Paragon Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Casino
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
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Frequently asked questions

Does Best Western Palace Hotel & Casino have a pool?

Yes, this property has an indoor pool.

Is Best Western Palace Hotel & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Palace Hotel & Casino?

Self parking is available for GBP 4 per day.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Palace Hotel & Casino?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Palace Hotel & Casino located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Onchan Pleasure Park and Summerhill Glen are also within 1 mi (2 km). Douglas Ferry Station is 22 minutes by foot.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 175 out of 841 reviews" "
Rating 8 - Good. 334 out of 841 reviews" "
Rating 6 - Okay. 224 out of 841 reviews" "
Rating 4 - Poor. 78 out of 841 reviews" "
Rating 2 - Terrible. 30 out of 841 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 2 nights in Nov 2024

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Stayed 3 nights in Nov 2024

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service
Great location and staff. rooms are fine, the reception, halls and exterior are tired but all perfectly functional. Nice restaurants and bars within hotel. The Pool and Spa are a bit of hassle to get in, you actually have to leave the main building and go outside, changing facilities are small and it’s a bit of a hassle to sign in and out but pool is nice once you are in.
Stayed 2 nights in Oct 2024

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that is clean and tidy inside. Outside not as good due to being shared with cinema beside it. Parking became full due to some "event" and forced us to park on the street until some apparent non hotel people left. Perhaps due to casino and restaurant inside the building, but seems folks staying at the hotel would have designated parking. Great stay otherwise.
Stayed 2 nights in Oct 2024

8/10 Good

Josephine

Liked: Cleanliness, staff & service
The hotel was clean, the staff were polite and professional. The pool was very small but clean
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Stayed 5 nights in Aug 2024

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff enthusiastic and friendly. Premises run down and bleak.
Stayed 7 nights in Sep 2024

10/10 Excellent

joanne nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Casino and Lookys are modern, whole other parts of hotel are very out dated. Needs some TLC and a full refurbishment. Bald carpets throughout property. Dated decor. Rooms dated and need repairing.
Stayed 3 nights in Sep 2024

8/10 Good

Gemma

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff, good location. Room not cleaned or restocked the entire time we stayed: apparently this is only done once every 3 days! Would not have booked if this had been clear from the description. As a hotel i expect towels to be changed and coffee / loo rolls / essentials to be replenished daily
Stayed 3 nights in Sep 2024

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff Noisy room next to large extractor fans
Stayed 2 nights in Sep 2024

8/10 Good

Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities
Just got home after a 3 night stay. Hotel rooms was clean and tidy no problems . Staff was lovely Freindly and helpful. Food breakfast and evening meal was lovely too. All 3 of us had a great stay Thankyou. 😊
Stayed 3 nights in Sep 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Gareth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024

6/10 Okay

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was just what we needed for a short break. The only complaint I had was the wi-fi, it was very hit and miss and with a teenage child it was very important!
Stayed 2 nights in Aug 2024

8/10 Good

Phillip, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Best Western Palace Hotel is a good choice for those wanting a holiday in Douglas, with the ability to walk to various local attractions. The hotel has excellent and friendly staff, but the service is limited. Caution: They only service your room every third full day of your stay. For a hotel claiming to be 4 Star, this is insufficient. The rooms are comfortable and clean, with plenty of space in the King Size sea view rooms. The public areas could use a refresh, and in particular the carpets are old, old-fashioned and threadbare in parts. The hotel has access to two restaurants and two bars. We didn't use the Paragon Bar, which is attached to the restaurant of the same name. This restaurant serves breakfast, lunch and dinner. We only ate breakfast there, but were happy with both the buffet and a la carte service. The second bar is Looky's, a newly refurbished bar are with comfortable seating and a reasonable range of drinks at OK prices. My one complaint about this bar is that it reserved tables for people from outside the hotel. This was disappointing, as as hotel residents one would expect to be ably to find a comfortable seat in one's own hotel bar. The second restaurant is the majestic. This is a Chinese restaurant with access from the Promenade and the hotel. The food here was authentic Chinese and very good value for money. The staff were very friendly. We ate there twice in four nights.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with great sea views
Stayed 4 nights in Jun 2024

6/10 Okay

Lloyd

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is in a great location with all the amenities you would need however it’s very tired and in need of an update. They have started by the looks of it with a newly laid car park, new bar and a new area in the restaurant. I’m sure if they do the rest of the hotel to those standards it will be really nice
Stayed 2 nights in Jul 2024

8/10 Good

Gerard

Liked: Staff & service
Stayed 2 nights in Jul 2024

2/10 Terrible

Michael

Stayed 4 nights in Jul 2024

8/10 Good

Orquidea

Traveled with family
Liked: Staff & service, amenities
No comments
Stayed 2 nights in Jul 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

8/10 Good

Roisin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.
Stayed 4 nights in Jul 2024

8/10 Good

steven

Stayed 3 nights in Jul 2024