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"I didn't realize this was a family hotel until we got there. It was amazing. Pool on the roof, slides, bar, hot tubs, cool off pools. AMAZING view of the alps during the day. Downstairs they have a game room for kids and pool tables. And the staff was excellent. Couple of restaurants in the building. The restaurants were good, staff was friendly and the food was good. Live music was ok guy singing was terrible. "

"Great hotel; we were a family of 4 in a Jr Suite, perfect, comfortable, the view was awesome. "

"Great location.. beautiful place . Hotel Staff great people."

"We booked the Alphenrose room, which has great lake view with multiple windows and a bathtub. "

"This was a truly welcoming, homely and professional hotel. We arrived early and they smiled and let us have our room with a warm welcome. Despite it being over new year and very busy around the castle they gave us a room with a birdseye view of the castle and also the beautiful horse pulled carriages some people use to get to the castle. I had been unable to get tickets to visit neuschwanstein castle before hand but they were able to get us some for the following morning and said their staff queue early for hotels patrons to get first choice on tickets. Breakfast and dinner were lovely too. The staff seemed happy and proud to be working here - as they should be. Really would recommend this lovely hotel "

"Spent Christmas here with my family, it was magical!"

"Fantastic Resort!"

"This was our second time staying here, last time was in the Summer of this year. Seeing it both during the Summer and Winter makes it feel totally different. The hotel is beautiful, the location is beautiful, and the food that’s included is top tier. We spent all day relaxing at the thermal baths and saunas, and then slept great in our comfortable bed. "

"This was our 2nd stay at this hotel and it was even better this time "