6/10 Okay
Jagdeep
30 December 2024
Liked: Cleanliness
The website stated "free shuttle bus" and gave instructions to download (see screenshot of the downloaded PDF document). This was carried out and having waited at the Metro Station South Exit it soon became apparent that there is no shuttle bus service. So I trekked across the park over 20 minutes to the hotel. At entry, a staff member guided me to the car park! Okay, then I was bought back the same way I came and finally got to check-in.
The room attention to detail is astounding. An old Qatari Ministry building has been revamped into a 70s paradise. The sea facing rooms can be noisy with traffic as they face a busy main road, however, the stunning views more than make for it.
I called guest services for some milk (we Brits like milk with tea). A simple request, yet 30QAR per small jug for tea was quoted. I queried this and the tone/mannerism from the operator was rude and condescending. Totally unacceptable.
The gym really is superb. The spa is acceptable. Not the best massage (very little oil was used - still charged me though!).
I feel if the little issues like certain staff temperament/manners and the planning issues were dealt with properly (don't just say it, do it!), this hotel really could be a true 5* experience.
Unfortunately, poor planning and being spoken to with such disregard brings stars down to 3.
Jagdeep
Stayed 6 nights in Dec 2024