2/10 Terrible
Elaine
Traveled with partner
2 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay like a president…” it says on their own website. There is NOTHING “presidential” about this hotel, its facilities and its staff. To name but a few issues:
No fridge in room on arrival.
Wires hanging from sockets.
Wallpaper hanging from walls.
Zero water pressure in the ‘shower’.
Smoke alarm hanging from ceiling.
Televisions don’t work.
WiFi intermittent and as slow as ‘dial up then stopped working completely.
Advertised as having ‘balcony’ - there is no balcony.
Only 4 plug in bedside lamps (no ceiling lights) in the entire room. Curtain pole fell off on day 1 and never got repaired.
No ‘club lounge’ as advertised.
Stains all over carpets.
Dust on tables.
Rude staff who blatantly lie to your face, then say ‘it’s never happened’.
No batbrobes (etc) provided.
No explanation of any facilities - simply given a ‘printed note’ of facilities to figure out for ourselves.
The spa/gym had smashed mirrors and broken equipment. Breakfast was basic and nothing like the photos.
Disappointed Expedia did not think that being mis-sold a product where the amenities advertised were not there and the fire safety equipment was not functional was a qualifying factor for a relocation.
No apology from anyone at the hotel. Just lies and disinterest at every attempt to ask them to resolve even basic cleanliness issues.
Elaine
Stayed 5 nights in Nov 2024