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"The place is new, clean, in the center of ramallah. Everything is around , shopping, grocery, restaurants. We had a pleasant stay. "

"Upon check in the reception blackmailed us for more money or no keys . This location is in the middle of no where and with no choice we paid extra funds above and beyond the tax and fee we paid via Expedia for full paid stay . The hotel advertise it self as 5 stars . This is no 5 stars and have a huge sign as you walk in glamping site . And that’s really what it is The site is dirty old and have trash every where The rooms smell and dirty Sketchy figures every where making it very unsafe Pool didn’t work any of the days we were there and I see from other reviews it a salt never work No food options at all . We didn’t have dinner or breakfast is this 5 star resort . Total scam and horrible experience "

"Have more towels "

"Beautiful hotel. The hotel is extremely clean at all times. The staff go above and beyond to ensure the best customer service. Breakfast is actually brought up to your room! I once asked if they had coffee, they apologized for not having any on site and went out on their own and got me coffee from a good coffee spot a small drive away! The only reason for the 4 stars instead of 5: 1- Online, it’s listed as if it’s close to many shops or stores. Please keep in mind there’s no stores around, so even a simple small trip to any store will always require a taxi/drive. 2- I was a little surprised to see a dog in the hotel, who was in the room next to ours. He barked a lot and you could hear him through the walls. Normally I avoid hotels that have pets, but they did not list themselves as a pet friendly hotel, which normally I would avoid. I think it would be better to note that so everyone is aware, in case they may have allergies. Those concerns are not to take away from the hotel however, and I highly recommend staying here."