2/10 Terrible
Michaela B.
2 Aug, 2024
Disliked: Cleanliness
Terrible experience
Awful! We got to the condo and it was trashed!
I received a text message at noon stating the condo was ready for an early check in, but we live 12 hours away and told we couldn’t check in until 4:00 that evening. We arrived a few minutes after 4:00 and walked into a mess! The room obviously had not been cleaned. Sand, food, water, dirt, you name it…..gross! I immediately called to tell them the room was unacceptable. After several minutes I was told I could book another room with them and they would only waive the cleaning fee since it wasn’t clean. I had to send pictures of the mess we walked into then they would see what other condos they had available. After an hour I finally hear back and there’s only one condo. I had to call twice to get a new access code because we couldn’t unlock the door so that was frustrating. Walking into it, I was pleased. It was clean even though it was pet friendly (my children and I have pet allergies). I go to the bathroom to wash my hands and there’s a huge cockroach on the sink! I did not call to complain because I understand roaches are common and I didn’t see anymore, thankfully. The sliding door to the decks were broken so they didn’t lock which is scary when I have 3 children (one is a toddler), floors were so dirty our feet were black, shower didn’t work half of the time, a/c wouldn’t go below 72 degrees, and the washing machine wouldn’t work. DO NOT STAY HERE! You will be disappointed.
Michaela B.
Stayed 4 nights in Jul 2024