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Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

3.0 star property
Hotel in Urbandale with airport shuttle service and area shuttle service

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

Exterior
Meeting facility
Bar (on property)
In-room safe, desk, iron/ironing board, free cribs/infant beds
Front of property - evening/night

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Free airport shuttle
  • Breakfast available
  • Housekeeping
The price is AED 327
AED 367 total
includes taxes & fees
24 Dec - 25 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed (Parlour Room)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed (Additional Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds (Additional Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express and Suites Urbandale, an IHG Hotel

Pool
Hot Tub
Breakfast included
Parking included
9.0 out of 10, Wonderful, (669)
The price is AED 316
AED 354 total
includes taxes & fees
29 Dec - 30 Dec
Holiday Inn Express and Suites Urbandale, an IHG Hotel

About the neighborhood

Map
4800 Merle Hay Rd, Urbandale, IA, 50322

What's nearby

  • Merle Hay Mall - 3 min drive
  • Drake University - 8 min drive
  • Val Air Ballroom - 9 min drive
  • Wells Fargo Arena - 11 min drive
  • Iowa Events Center - 11 min drive

Getting around

  • Des Moines International Airport (DSM) - 36 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬13 min walk
  • ‪Buffalo Wild Wings - ‬17 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

Property highlights
You can look forward to a free roundtrip airport shuttle, shopping on site, and dry cleaning/laundry services at Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and express check-in
  • A ballroom, a 24-hour front desk, and laundry services
  • Guest reviews speak highly of the helpful staff
Room features
All 198 rooms include comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with free toiletries and hair dryers
  • 37-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour roundtrip airport shuttle
  • Free area shuttle up to 2 mi

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Business center
  • Conference space (15000 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest

Frequently asked questions

Does Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 50 lbs per pet. There's a fee of USD 20 per pet, per stay. Service animals are exempt from fees.

How much is parking at Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel?

Check-out is at noon.

Does Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel located?

Situated in Urbandale, this hotel is within 3 mi (5 km) of Merle Hay Mall, Pioneer Hi-Bred Headquarters, and IHS-Iowa Health Systems. Buccaneer Arena and Iowa Gold Star Military Museum are also within 6 mi (10 km).

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 399 out of 927 reviews" "
Rating 8 - Good. 285 out of 927 reviews" "
Rating 6 - Okay. 132 out of 927 reviews" "
Rating 4 - Poor. 74 out of 927 reviews" "
Rating 2 - Terrible. 37 out of 927 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service
Very little lighting in the rear parking lot
Stayed 1 night in Dec 2024

6/10 Okay

Aubrey

Liked: Cleanliness
Disliked: Staff & service
Rude service staff
Stayed 1 night in Dec 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Typhanie

Liked: Staff & service, amenities
This hotel needs to be updated.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lee

Should have free breakfast!
Stayed 1 night in Nov 2024

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is the second time I've stayed at this property, with a few more visits scheduled over the next couple months. The area itself is not great as it's a seedy part of Urbandale, however the hotel itself is tucked away off the main street and is fairly clean and welcoming. The staff has always been top-notch and the rooms (cleanliness and amenities) is adequate if you just need a safe, clean place to lay your head. Definitely would recommend this location.
Stayed 3 nights in Oct 2024

2/10 Terrible

Trail

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Taylor

Nice hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Sarah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I felt very safe here, and very friendly and helpful front desk staff (Caleb!) and the shuttle driver (Kevin). My only suggestions would be to skip thebweekend breakfast buffett, wish the pool water wasntbso cold, housekeeping staff spoke no English sonitbwas difficult to ask ffor fresh linens when I neded then.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly front desk staff. Clean, very quiet, and felt safe.
Stayed 2 nights in Oct 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and everything within the property was and is great, however is in a seedy part of town. The hotel is relatively secluded so no issues but worth knowing.
Stayed 3 nights in Oct 2024

6/10 Okay

Dwipen

Front desk staff was very less interactive and didn’t want to talk much even after asking things. No updates on breakfast, asked whether there is drinking water bottle in the room or when asked where or how can we get water, he said they don’t have atall. How is it possible
Stayed 1 night in Oct 2024

10/10 Excellent

Joanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and out room was very clean , room was quiet with a comfortable bed and clean bathroom.
Stayed 1 night in Sep 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great shower good location
Stayed 1 night in Sep 2024

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate, food and gas nearby Check in through Expedia was easy, the booking desk attendant was friendly and very helpful Pool was a little chilly and no hot tub if that is your interest. We stayed overnight on trip to KC. Would stay again if the need arose
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Senad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

David

Stayed 1 night in May 2024

2/10 Terrible

adrienne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place to stay in Des Moines, great location and cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Offered a free upgrade.
Stayed 1 night in Aug 2024

6/10 Okay

Terence

Traveled with group
Liked: Cleanliness
Review said breakfast was provided as it is in the other holiday inn express that I have stayed at but it was not. Had I known this I would have booked a different hotel. Staff was not welcoming.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024