Staff during the evening shift asked us for a $200 “just in case” charge when we had checked in, that much seemed absurd to me, I knew hotels did that but every time it has never been nearly as much. When my sister in law checked in, she didn’t get charged.
Also it took several phone calls in order to get my second reservation cancelled, the next morning I called and the lady that answered was a sweetheart and fixed the problem right away. All in under 5 minutes, when the night before it took me 2 hours and nothing had been fixed. Whoever that lady in the AM shift was, you were great!