This hotel was rated “exceptional” which is why I chose it. It was decent but here are my concerns. First our room was very noisy. They put us beside the elevator, and above the propert HVAC generator. The toilet let out a loud “bang” after each and every flush. Second, nobody knew what was gluten free and what was not. As celiacs this is pretty important. The breakfast staff seemed totally uneducated as to what “gluten free” even meant. One staffer, out of exasperation eventually just said “nothing is gluten free”. I felt bad for her, she really didn’t seem to know what this meant. Finally, I have never seen a pool so small or a workout area so compact and under equipped. Too bad, I’ve really had good luck trusting reviews on Expedia, but this one was way off.