This mediocre property is unfortunately extremely rigid when it comes to their deposit policy, requiring not only a $150 deposit, which is double the price of the room itself for a night, but they also require a physical credit card for the deposit. No cash, no tap to pay, no digital transactions. In 2024. And this is certainly no Hilton.
I’m sorry, but if I have every penny of your ludicrous deposit, yet I happen to be waiting for a replacement card due to attempted identity theft, and it’s midnight, I’m exhausted, and nowhere on any website is this unaccommodating policy clearly noted, and I am stiffly disallowed from checking in, your establishment is unequivocally classist. Following that, I had to not only book a different hotel for the day prior (since it’s after midnight), which requires a live phone conversation, but I had to learn in said conversation that the rude front desk agent had already cancelled my reservation, despite being told I was working on a solution. Not only does that leave the pending reservation charge active on my only working card, but once I had booked my other hotel, I had to call the original booking service and have them call the hotel to request a cancellation approval to reverse the fee, if it’s non-refundable.
Rudely enforcing arbitrary rules that specifically exclude people without access to certain payment methods is shameful practice, and not how any lodging facility should be run.
Ostentatious, Impolite, Obnoxious.