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"First off the listing said pool access and that’s main reason we chose this location. Arrived late in the evening. Next day checked the pools. Both we closed due to renovation. Spoke to Vacasa management and they said too bad. The local on site manager said that your reservation company should know the amenities. Tried for four days to get a resolution and still none. I’ve spent more time on the phone than enjoying my vacation. Also bugs and pet urine smell on rugs. Kitchen cabinet falling off...

"Very nice place, good location, recommend!"

"Really enjoyed the area. The Sparks Marina has a lot to offer. The apt complex is fantastic. I rent a lot through VRBO and never haveI put in a complaint regarding a rental. This is way out of my character but this was soooo unacceptable I need the OWNERS to be aware of these shortcomings. Checkin was not acceptable, We we’re approved for a 2:00 checkin and couldn’t access the apt until 4:20, regular checkin was at 3:00. We had perishables that needed to be refrigerated but the frig was...

"The bed wasn't great and the place had no A/C, so in the summer I wouldn't want to stay for more than a night, but the grounds were lovely with a cute little waterfall right outside the front door. Check-in was a breeze (no idea why other reviewers complained about that). Room was warm overnight, even with the patio door open, but the grounds were very quiet so sleeping with the patio door open wasn't a problem. And we really enjoyed eating breakfast on the mini patio, while we watched a...

"Booked this VRBO in September for December stay. Tried to communicate with owner prior to arriving for weeks. Three days before our trip they did not ever get back to us with info on how to access the property. Contacted VRBO to ask for refund to book something else they wouldn’t help until 3:30 on day of check in . Then they refunded and we cancelled our Christmas trip . They still list this property so they are participating in this fraudulent listing"

"Location of condo is excellent. Property was clean and as advertised. Kitchen was well appointed. Surroundings were beautiful and quiet. Would definitely stay here again. "

"The views were spectacular, beds were nice, the snacks and board games were a plus."

"Good place to stay"

"Had a great stay, everything was fantastic. Made the trip a great!"

"McCloud is a nice complex of apartments. We have stayed in the complex a couple of times. It is very convenient and within walking distance to most any location in Incline Village. We had a ground floor unit with two bedrooms and two baths. The unit was adequately furnished and had all the needed appliances. Parking in the garage space provided is really tight. The spaces are narrow and short. Fortunately there is outdoor parking in the complex, which is what we used. Overall, it was a good...