2/10 Terrible
Andrew
3 February 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I searched for days to find a hotel for 1 night for me, my mom, and my 2 yr old grand daughter. I wanted both an indoor pool and a jetted tub in our room, ALL for my grand daughter to have as much fun as possible. This place appeared to accommodate all my needs per pics and description, but I was very wrong. To start I recommend removing the pool completely because it is not usable at all. The water was freezing cold and there were dead flies and ants floating all over it. My poor grand daughter was so upset, crying because we could not swim. The room itself was absolutely filthy, has not been dusted in at least a year, and the phone we were supposed to use to communicate with the front desk had buttons so sticky we could not punch numbers in, not usable at all. I tried calling the front desk from my cell phone several times to discuss my concerns, but after 5 attempts where it just rang and rang, I was forced to physically walk the phone down there in person. I was expecting it to be busy with a line of customers, or to at least see the clerk on the phone assisting someone since my calls went unanswered but there was no one else there and after the treatment I received I would assume they are glad no one else witnessed it! The response I got was very nonchalant, I was treated like I was the problem, a nag over reacting, absolutely no urgency to assist me or improve my stay in any way. An “we are sorry” is not enough at this point. I warn others-DO NOT STAY HERE!!!
Andrew
Stayed 1 night in Feb 2025