2/10 Terrible
Brian
6 February 2025
Liked: Cleanliness
Brand new million dollar hotel just opened and there was no hot water or heat. They said a pipe burst which it wasn’t that cold and still doesn’t explain the heat issue. No refund or comp night offered. I had already paid thru hotels.com so I contacted them to try and get a refund. After about a week or so they tell me they never could get a hold of anybody at the hotel to speak with about a refund. How they expect me to believe that I’ll never know. To top it off I got double charged at the bar and now I’m having to dispute that issue. Dont believe I will give this grand hotel another try and even though hotels.com gave me a $20 credit, that doesn’t make up for having to take an ice cold shower and sit I a room with no heat that I paid nearly $200 for, so I believe I’m done with them also
Brian
Stayed 1 night in Jan 2025
