6/10 Okay
Melissa
Traveled with family
21 January 2025
Disliked: Amenities
We have been staying at the Omni for the last decade and this was the first trip where we were very disappointed. The front desk staff were unprofessional and did not present as though they wanted to be there. They indicated the room would be serviced but we didn’t receive housekeeping services and had to call to obtain towels etc. Thank goodness they give you an extra roll of toilet paper because it was like using tissue paper. The food in the restaurants used to be so delicious and this trip was very marginal and sometimes cold. The biggest disappointment was the hot tub being closed. We stay for the amenities and proximity to everything, and unfortunately for the price, it just isn’t worth it.
Melissa
Stayed 3 nights in Jan 2025